Oracle Support for VMware
Oracle has maintained an official support policy for VMware for over four years. For customers with long-standing Oracle & VMware relationships, this is well understood and proven.
VMware’s business today runs on Oracle – both its E-Business Suite and Siebel infrastructure have been virtualized by VMware, and has been supported by Oracle from the outset according to Oracle’s standard policy of support for VMware.
- Know the facts: Oracle’s policy toward virtualization with VMware is characterized for subscribers of MyOracleSupport, Document ID #249212.1. Gartner, IDC, and others also have documents for their subscribers that specifically address this policy.
- Be pragmatic about your approach: VMware worked with its Oracle account team to understand the support policy, and establish a baseline for success. After testing Oracle Support with VMware’s virtualized pre-production environment, VMware had the confidence to take its production environment to VMware as well. After more than two years of uptime, confidence in Oracle Support repeatedly has been affirmed.
- Remember that Oracle Support owns your support agreement: if you are getting conflicting messages about the supportability of Oracle on VMware, remember that Oracle Support is the ultimate authority on your entitlement. No one else, including VMware, has the ability to define this as does Oracle Support. VMware entrusted Oracle Support, and obtained the factual data it needed to proceed with two separate enterprise-wide projects.
- Understand VMware's own Oracle Support policy:Reference VMware's Global Support Services (GSS) support site and statement. Read Support Policy
VMware customers have benefitted from Oracle Support’s policies for more than four years. The reference customers listed on this site span years and several iterations of VMware product releases. Their success has helped them achieve higher levels of utilization and flexibility, while improving DBA access to core Oracle products once virtualized. This is a premise that is only possible with customer interest and Oracle Support.
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Technology Partners for Oracle Support
EMC’s labs & support organization have done extensive testing with Oracle on VMware. EMC customers are in a unique position to benefit from this enhanced understanding of dynamic Oracle workloads on VMware. Get more information about EMC’s enhanced support for Oracle customers running on VMware.
Service and Integration Partners for Oracle Support
For over a decade, House of Brick Technologies has been helping customers of all sizes with Oracle and other Tier-1 application integration best practices and support. They have extensive customer experience with Oracle on VMware. Learn how House of Brick can help you make the most of your Oracle or other Tier-1 workloads on VMware by visiting www.houseofbrick.com/oracle-on-vmware