Welcome to VMware’s IT Transformation site
Along the path to Cloud Computing, we have had some great successes, learned valuable lessons and have emerged with information to share. Our Cloud strategy fuels our evolution, and we consider the adoption of our own solutions to be both critical and unique. The solutions you will find here deliver rich on-demand services and showcase VMware as a trusted partner in creating agile, secure and cost-effective cloud solutions for our customers.
VMware continues to drive the journey to Cloud Computing by acquiring, developing and utilizing technologies that will inspire our customers on their own journeys. As part of our VMware on VMware (VoV) strategy, VMware develops and utilizes both products and solutions across the three key layers of Infrastructure, Application Platform and End-user technology. This three-layer approach enables us to fully leverage the capabilities of the Cloud while creating a comprehensive, cost-effective and streamlined offering for our customers. This site brings you to case studies and analysis from our own journey - real-world examples on how IT can truly transform the business.
Processes & Control refers to the processes, objectives, details, activities and participation requirements required at each stage of Cloud maturity. The case studies you will find below convey with details our approach in VMware IT.
My VMware: Providing a World Class Customer Experience
Watch an overview of how VMWare customers are leveraging the power of My VMware
Resources:
My VMware built using vFabric platform provides a world class customer experience
Overview of My VMware portal
Cloud Applications Monitoring with VMware vFabric Hyperic
Hyperic Monitoring System Speeds Provisioning, Reduces Incidents and Offers Insight
Summary
As part of VMware’s ongoing corporate strategy to run its own enterprise on the same tools it offers to the marketplace, the IT organization began working with Hyperic, the company’s applications monitoring system for virtualized data centers.
Business Need:
- Maintain corporate strategy for VMware IT to run its enterprise with the same tools and environment offered to customers
- Strive toward ever-increasing agility and IT economies
- Identify incidents at the earliest possible stage
- Improve reliability for critical applications
- Reduce/eliminate incidents through best-in-breed monitoring
Solution:
- Migrate from a legacy application to Spring tc with Hyperic management, following VMware’s acquisition of SpringSource
- Bundle monitoring with new servers for instant capabilities with no added IT overhead
- Reduce incidents through powerful monitoring and reporting capabilities
- Increase automation
Benefits:
- Up to 40 percent reduction in incidents
- Improved uptime and reliability through earlier identification of incidents
- Faster, streamlined application provisioning via automated discovery of newly deployed resources
Managing the Service Lifecycle in the Cloud
Trends:
- There is a shift toward an integrated Service Delivery Lifecycle.
- Management processes for Incidents, Problems, Changes and Releases becomes more seamless.
- Agile and DevOps approaches accelerate cycles and bridge cultures between applications and operations teams.
- The role of IT Service Administrator shifts to incorporate SLAs into protocols and decisions.
- Users become self-sufficient— there is self-provisioning through Service Catalogs.
- There are federated practices across organizations.
- IT increases its role as business process consultants with deep domain expertise.
Project Management in the Cloud
Trends:
- IT portfolio to be balanced through oversight of all projects in process.
- IT guidelines developed and delivered to govern vendor selection, engagement with Cloud Service Providers and software development in the cloud.
- Internal releases coordinated with those in external clouds to ensure business continuity.
- Project management methodology developed and delivered to ensure tight coordination between architecture, security and data management teams and standards.
- Program and portfolio oversight to be provided in support of coherent and secure enterprise application footprint.
- Time tracking and exit reviews carried out on launched projects.
Cloud-enabled Single Sign-On on VMware Horizon Application Manager (MyOneLogin)
Cloud-enabled Single Sign-on on VMware Horizon Application Manager (MyOneLogin) Ensures Security, Improves Applications Management and Simplifies Access
Summary
Remembering user names and passwords has become a challenge in the SaaS era where employees are using applications that may be enterprise-class or tiny niche applications that work on a mobile device. The need exists for IT organizations to maintain their company’s security posture and to audit access controls from a central location. VMware accomplished this by implementing Horizon Application Manager, a Cloud-based user authentication application that sits between the client and the Cloud-based applications to which users seek access. And by offering users one set of credentials, VMware IT delighted users while improving security and applications management.
Business Need:
- Increasing use of Cloud-based applications by employees, customers and partners put demands on IT to both simplify login and ensure security of company information
- More than 200 applications existed in the enterprise, 40 of which were customer-facing, all with unique sign-in requirements
- Managing authentication and entitlements was getting unwieldy for IT and frustrating for users
Solution:
- Implement Cloud-based, single sign-on to streamline user and IT workloads
- Leverage Cloud infrastructure for fast, effective deployment at a low cost
Benefits:
- Users love having only one login to remember
- Users have access to up to 22 applications from a single dashboard with one login
- IT gains a centralized view into usage, both by user and application
- Better insight into use enables improved cost efficiencies in application licensing
Vendor Management in the Cloud
Trends:
- The cloud is changing the strategic sourcing process for business-critical applications.
- IT governance in strategic sourcing, including SaaS applications, is critical.
- Negotiating and writing a contract for SaaS services is different than one for on-premise relationships structured around software license agreements.
- Purchasing services vs. products requires a different set of questions.
