SUPPORT OFFERINGS AND POLICIES 

Support Offerings

Learn about our support offerings, including on premise, hosted and developer support.

Compare Support Offerings

Compare hours of operation, access methods, length of service and more for all our support offerings.

Renew or Upgrade Support

Learn how to renew or upgrade your VMware support and subscription contracts.

Support Policies

Get the details on our support policies, from acceleration kits to U.S. federal technical support.

Support & Subscription Terms & Conditions

Read the technical details of our support and subscription terms and conditions.

Support Help Guides

Download Technical Support Guide to get details on support best practices, offerings, lifecycle process and policies.

GSS Overview Brochure

Read the Global Support Services brochure to get an overview of all our support offerings.

Lifecycle Policies

Review the support policies for different points in our product lifecycles.

Lifecycle Product Matrix

Review the Lifecycle Product Matrix to see general availability, end of availability and end of support dates for all products.

Support by Product Matrix

Read details on our support offerings by product.

Products Globalization Guide

Read the Products Globalization Guide to get an overview of our language support by product.