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If you have enabled the hot fix feature, end users can easily request help to resolve the following problems:

• Lost or forgotten password
• Expired VMware ACE environment
• Copy protected VMware ACE environment run from a new location

The end user runs the Hot Fix Request Wizard, which generates a hot fix request file. The end user may submit this file to you as an email attachment or in some other way.

To respond to the hot fix request, take the following steps:

1. Save the file to a location you can reach easily from the computer where you are running VMware ACE Manager.
2. From the VMware ACE Manager menu, choose File > Open Hot Fix Request.

   VMware ACE Manager opens the project that produced the end user's package and opens a hot fix tab within the project. If VMware ACE Manager cannot find the project, it displays the name of the project and allows you to navigate to the project (.vmprj) file.

3. The hot fix tab displays the end user's name and email address, the problem that led to the hot fix request and any additional note the end user entered.

   Click Approve this hot fix request to open a dialog box where you can make the appropriate settings to approve the request. Click Deny this hot fix request to deny the request.

4. Enter the appropriate information in the dialog box.
   • Lost or forgotten password — Browse to the location of the private recovery key used for the project. Enter the recovery key password. Enter and confirm a temporary password for the user. You must communicate this temporary password to the user separately.
   • Expired VMware ACE environment — Set the new expiration information for the virtual machine. You may extend use by a specified number of days or set a new expiration date.
   • Copy-protected VMware ACE environment run from a new location — The dialog box displays the path to the location from which the end user wants to run the virtual machine.
   • Denied request — The dialog box provides a field in which you can enter a message to the end user.
5. Select the method for sending the response. Then click OK.

6. If you saved a file to send manually, send the hot fix (.vmhf) file to the end user.
7. The display on the hot fix tab shows the status of the hot fix request — approved or denied — and the date on which you took action.

The end user applies the hot fix by double-clicking the hot fix file.