What's New?

Manage Your Support Contracts Online!

VMware's Global Support Services organization is launching new support contract management capabilities.

• Access Your Support Contract Details
  Primary and secondary license administrators (PLAs and SLAs) as well as support administrators (SAs) will be able to view all support contracts on which they are identified. Contracts can be sorted by contract id, start date, end date or even by their active or expired designation.
• Add or Edit Administrative Contacts
  Primary license administrators will be able to go online and add/or remove existing administrators on contracts as well as edit their roles. An audit trail will track all changes for future reference.
• Start the Renewal, Consolidation or Upgrade Process
  Customers interested in renewing, consolidating or upgrading current support contracts will find easily accessible online forms to initiate the process.

VMware customer administrators can find easy access to these new support contract management capabilities from their VMware Account page under the Manage Support Contracts option. View the flash demo or FAQ.

More self service portal improvements will be forthcoming during the year. At Global Support Services, improving our customers' support experience is our top priority!