VMware will offer 4 years of support from the general availability of a new Major Release as per the Support and Subscription Terms and Conditions. When you purchase VMware Support for one of the products listed below, Support will be divided into two distinct phases: General Support and Technical Guidance. Please keep current with product updates to ensure no interruptions in your support services. (Visit the Downloads page for all product updates.)

• General Support will be provided for a minimum of 3 years from general availability of a Major Release. Support includes maintenance updates, bug and security fixes, and technical support helpdesk. Security vulnerability resolutions and critical bug fixes will be made available in all supported Minor versions, while other maintenance will be applied to the latest supported Minor release only. Minor Releases and vFabric Platform Releases will be supported a minimum of 18 months from their initial general availability.
• Technical Guidance will be provided for 1 year following General Support. Primary assistance is available through the self-help portal. Customers can also open a support request online to receive support and workarounds for low-severity issues on supported configurations only. (Telephone support is not provided.) There will be no maintenance updates, security or bug fixes. The phase is intended for usage by customers operating in stable environments with systems that are operating under reasonably stable loads.

The Application Platform Policy covers the following products: