A SR is typically closed when you confirm that a resolution is reached or if we do not hear back from you after three attempts to contact you over a ten day period. We may also close SRs if we cannot resolve, or choose not to resolve certain issues, with acknowledgement and agreement from you.
Resolution of Bug-Related SRs:
We will keep your request open and follow up with you when a fix is available in a production release. We will also contact you if we post an experimental build to address your issue
