VMware will offer 5 years of support from the general availability of a new Major Release as per the Support and Subscription Terms and Conditions. When you purchase VMware Support for one of the products listed below, Support will be divided into two distinct phases: General Support and Technical Guidance. Please keep current with product updates to ensure no interruptions in your support services. (Visit the Downloads page for all product updates.)
- General Support will be provided for 3 years from general availability of a Major Release. Support includes new server, client and guest OS updates, bug and security fixes, and technical support helpdesk. Guest OS updates and non-critical bug fixes are provided at VMware's discretion and based on customer input within the first two years of General Support. Server client compatibility is supported for 2 versions.
- Technical Guidance will be provided for 2 years following General Support. Primary assistance is available through the self-help portal. Customers can also open a support request online to receive support and workarounds for low-severity issues on supported configurations only. (Telephone support is not provided.) There will be no new server, client and guest OS updates, security or bug fixes. The phase is intended for usage by customers operating in stable environments with systems that are operating under reasonably stable loads.
VMware’s compatibility requirements are to support compatibility across 2 major versions of Server and Client. However it should be noted that features in newer releases will not be supported with older versions. The intent is to maintain the basic functionality of the oldest version without breaking compatibility. For example, VMware View 3.x Client will work with VMware View Server 5.x.
The Enterprise Desktop policy covers the following products:
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