Commencing with the major release versions listed below for VMware’s Enterprise Desktop products and continuing with subsequent versions, this policy will apply strictly to each individual product listed below.
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VMware will offer 5 years of support from the general availability of a new Major Release. When you purchase VMware Support for one of the products listed above, Support will be divided into two distinct phases: General Support and Technical Guidance. Please keep current with product updates to ensure no interruptions in your support services. (Visit the Downloads page for all product updates.)
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General Support – 3 years from general availability of a Major Release
Support includes new server, client and guest OS updates, bug and security fixes, and technical support helpdesk. Details are described in the table below. -
Technical Guidance – 2 years following General Support
Primary assistance is available through the self-help portal. Customers can also open a support request online to receive support and workarounds for low-severity issues on supported configurations only. (Telephone support is not provided.) There will be no new server, client and guest OS updates, security or bug fixes. The phase is intended for usage by customers operating in stable environments with systems that are operating under reasonably stable loads.
