The VMware Infrastructure 3 Support Life Cycle Policy covers the software suites VMware Infrastructure 3 Starter, Standard and Enterprise Editions and includes the following products:
|
|
VMware will offer nine years of phased support from the general availability of a new Major Release. Please keep current with product updates to ensure no interruptions in your support services. (Visit the Downloads page for all product updates.)
- General Support will be provided for two years from general availability of a Major or Minor Release, or one year after the next Major or Minor release, whichever is longer.
- Extended Support will be provided for three years following General Support.
- Technical Guidance will be provided for two additional years following Extended Support.
Extended Support
New hardware platforms are no longer supported, new guest OS updates may or may not be applied, and bug fixes are limited to critical issues. Critical bugs are deviations from specified product functionality that cause data corruption, data loss, system crash, or significant customer application down time and there is no work-around that can be implemented.
Technical Guidance
Primary assistance is available through the self help page. Customers can also open a support request online to receive support and workarounds for low-severity issues on supported configurations only. (Telephone support is not provided.) There will be no new hardware support, guest OS updates, security patches or bug fixes. The phase is intended for usage by customers operating in stable environments with systems that are operating under reasonably stable loads.
* Selected popular new hardware based on VMware’s discretion, OEM partner input, and customer input. Any new hardware that includes radical changes to processor, memory, or IO (storage, networking) architecture which results in significant software changes are only considered for the latest release.
** Based on VMware’s discretion and customer input.
