VMware offers per incident support for the following products: VMware Fusion, VMware Workstation, VMware Converter Starter, and VMware VirtualCenter & VirtualCenter Agent for VMware Server (but does not include any product updates or upgrades).
VMware Fusion users are entitled to complimentary support for the first 30 days after the date of product registration. If this time period has lapsed and you need additional support, you may request to purchase additional web-based incidents in 1, 3 and 5 incident packs.
VMware Workstation users are entitled to complimentary support for the first 30 days after the date of shipment. If this time period has lapsed and you need additional support, you may request to purchase additional incidents in 1, 3 and 5 incident packs.
VMware Converter Starter users have the option of of purchasing pay-per-incident support by calling our Sales team through one of our toll free numbers. Once purchased, support requests should be submitted via the VMware support Web site. It is highly recommended that you take advantage of our online knowledge base, documentation and discussion forums before deciding to pay for an individual incident.
VMware VirtualCenter & VirtualCenter Agent for VMware Server users may request to purchase additional incidents on-line. Please note the customers who have purchased the VMware Virtual Center for VMware Server and Support Bundle are entitled to complimentary support for the first 30 days after the date of shipment.
For each incident, you may report one problem via our online filing form and correspond with VMware Support via email only. Unused incidents expire one year after the date of purchase.
Per Incident Support can also be purchased through our Sales team by calling one of our toll free numbers and selecting the Sales option.
