Welcome to VMware Global Support Services
VMware recently completed the acquisition of several Ionix products from EMC, and we wish to extend a warm welcome to our EMC Ionix customers. We are dedicated to providing you with outstanding support services, and to meeting your future product support needs.
Support Information
As of July 1, 2010, VMware is providing support for the following EMC Ionix products:
| EMC Ionix Product Name | New VMware Product Name |
|---|---|
| EMC Ionix Service Manager (also formerly known as InfraEnterprise) |
VMware Service Manager |
| EMC Ionix Application Discovery Manager (also formerly known as nLayers Application Discovery Manager) |
VMware vCenter Application Discovery Manager |
| EMC Ionix Server Configuration Manager (also formerly known as Configuresoft Enterprise Configuration Manager) |
VMware vCenter Configuration Manager |
| EMC Ionix Application Stack Manager (also formerly known as FastScale Application Stack Manager) |
VMware vCenter Application Stack Manager (will be sold as part of vCenter Configuration Manager) |
| EMC Ionix Configuration Analytics Manager (also formerly known as Configuresoft Configuration Intelligence Analytics) |
VMware vCenter Configuration Analytics Manager |
If your EMC software support and subscription contract is active as of July 1, you will continue to receive service without interruption. To ensure uninterrupted access to support personnel, tools and information, each active software support contract is being mapped from EMC’s support offerings to the corresponding equivalent at VMware:
- EMC Basic Support will become VMware Basic Support and Subscription.
- EMC Premium Support will become VMware Production Support and Subscription.
- EMC Enhanced will become VMware Production Support and Subscription.
To familiarize yourself with VMware Technical Support, we highly recommend you read the VMware Technical Support Guide.
