VMware Fusion Support Center FAQs

• To license VMware Fusion you simply need to enter a purchased product activation code (license key) into the software.
• From the "VMware Fusion" drop down menu in the product, choose "License", enter the serial number that corresponds with your license and choose "Okay."
• Alternatively, you will be prompted for a product key during installation.
• In order to receive the complimentary email support that is included with the license purchase, you need to ensure that the license key has been registered in your VMware Account.

If you purchased VMware Fusion directly from the VMware Online Store then your product has automatically been registered with the account information you supplied when purchasing.

If you purchased your product from a reseller or retail store, you will need to create a profile with us and register your product key.

• You can create a new profile and register your product key from this page: www.vmware.com/registernow
• Please complete all the required fields and then click "Continue".
• You will receive an email confirmation. Please check your junk-mail folder if you do not receive it right away.
• To review all the programs you can access with your account, go here: www.vmware.com/accounts/.

Yes, there is a $30 competitive rebate for customers who are switching from Parallels Desktop for Mac or Virtual PC 7 for Mac. You can learn more at www.vmware.com/go/switchtofusion.

If you purchased VMware Fusion 3 and received a retail box, the license key can be found on a small white “registration card” inside the box.

If you purchased from the VMware online store and received an electronic download version, your license key can be found:

1. In your order confirmation email; and
2. in your account history if you log into your vmware.com account

Yes, academic pricing for VMware Fusion is $39.99 USD. Students, faculty and staff from academic institutions can purchase from the VMware Online Academic Store, select campus book stores, online at Apple Store for Education, CDW and from other select academic resellers.

• Please wait at least 30 minutes, for the order confirmation email to be sent to you.
• If you have still not received your order confirmation email after 30 minutes, please check your Junk Folder or Spam Folder.
• You can also look up licenses keys sold directly from VMware
• Login to your account from this page: www.vmware.com/accounts/ and choose "Find Serial Numbers" from the drop down menu on the left hand side of the page.
• Choose "Purchased" from the License Category drop down menu and then click on Search.
• If the above options do not work please contact VMware Customer Service and provide your email address/order number.

1. Launch VMware Fusion
2. From the VMware Fusion menu, select "License"
3. The serial number will be displayed in the software licensing dialog.

If you purchased VMware Fusion directly from the VMware (Direct Sales or Online Store) or have already registered your purchased product, you can find your serial number by looking it up in our systems.

• Login to your account from this page: www.vmware.com/accounts/ and choose "Find Serial Numbers" from the drop down menu on the left hand side of the page.
• Choose "Purchased/Registered" from the License Category drop down menu and then click on Search.

The VMware Fusion Activation Code is a 25 character alpha-numeric code (Versions 4-6).

• EXAMPLE: AALYG-20HVE-WHQ13-67MUP-XVMF3

• A VMware Fusion license is valid on a single concurrent machine. If you wanted to run VMware Fusion on ten machines concurrently, you would need ten individual licenses (or a single license that covers 10+ licenses).
• You can find the End User License Agreement from this page: www.vmware.com/download/eula/fusion3.html

• Problems with registration could be caused by varying factors.
1. Make sure the serial number you are trying to register is valid. Verify that the code you are trying to register is a VMware Fusion serial number. It should be a 25 character alpha numeric code (AALYG-20HVE-WHQ13-67MUP-XVMF3)
2. Double check your serial number for typographical errors.
3. If your product is already registered, you cannot register it again. To confirm your registration, login to your account from this page: www.vmware.com/accounts/ and choose "Find Serial Numbers" from the drop down menu on the left hand side of the page. Choose "Purchased/Registered" from the License Category drop down menu and then click on Search.

If you continue to have difficulty, please contact VMware Customer Service and provide your serial number and error message you are receiving.

• Make sure the serial number you are trying to register is valid. Verify that the code you are trying to register is a VMware Fusion serial number. It should be a 25 character alpha numeric code (AALYG-20HVE-WHQ13-67MUP-XVMF3).
• Double check your serial number for typographical errors.
• All characters that look like a "0" are a numeric "zero" and not the letter "O".
• Before contacting customer service please try uninstalling, re-downloading and re-installing the software. You can download VMware Fusion from: www.vmware.com/download/fusion/
• After you install the software, you can find your existing virtual machine by following these steps:
  1. File > Open
  2. Navigate to the Virtual Machine folder
  3. Drag the Virtual Machine bundle to VMware Fusion's Virtual Machine Library

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From the VMware Fusion menu, select About VMware Fusion, and the version and build number will be displayed in the "about" box.

Upgrades can be purchase from the VMware Online Store.

• Fusion 2.x to Fusion 3.x is a paid upgrade unless you have a current contract for Desktop Standard Support contract (formally known as Site Support) or have a current contract for Fusion Subscription. For more information, visit vmware.com/go/buyfusion
• Once you have purchased the upgrade, download the latest version of VMware Fusion from www.vmware.com/download/fusion/. When prompted for the serial number, enter your new serial number which can be located in your order confirmation e-mail.

VMware offers all VMware Fusion 1 customers a free upgrade to VMware Fusion 2 as a token of appreciation for early adoption of the product. An existing VMware Fusion 1.x license key will work with VMware Fusion 2 and for upgrades to VMware Fusion 3.

• Shortly after purchase you will receive an order confirmation email with instructions on how to download. This email will also include your serial number.
• After you download, the installation of the software will prompt you to enter a purchased license key.
• Please wait up to 30 minutes for the order confirmation email to be sent to you.
• If you have still not received your order confirmation email after 30 minutes, please check your Junk Folder or Spam Folder.
• You can also look up licenses keys sold directly from VMware.
• Login to your account from this page: www.vmware.com/accounts/ and choose "Find Serial Numbers" from the drop down menu on the left hand side of the page.
• Choose "Purchased" from the License Category drop down menu and then click on Search.
• If the above options do not work please contact VMware Customer Service and provide your email address/order number.

• Minor upgrades are free (EX: VMware Fusion 2.0.1 to Fusion 2.0.5).
• You can download these updates from the VMware Fusion main download page: www.vmware.com/download/fusion/

You should first uninstall the Beta version first with the included Uninstall VMware Fusion application before upgrading to the frinal released version.

No. When you uninstall the beta version and install the final released version of VMware Fusion, all of the virtual machines you created using the beta will remain intact.

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