Product Support for Service Manager
Our collection of self-service resources help you install, configure and troubleshoot VMware Service Manager (formerly EMC Ionix Service Manager).
Installation & Troubleshooting
(User's manuals, release notes, performance best practices - requires login and download entitlement to access)
Top Support Articles
- v8 to v9 database upgrade error: PersonUpgradeProcess.ImportOfficer:Importing OfficerRef
- Cannot enable or disable Field Level Audit for Ionix Service Manager System Administration settings
- Error 1920.Service IISADMIN (IISADMIN) failed to start. Verify that you have sufficient Privileges to start system services
- A 'Parser Error' is generated when launching the Ionix Service Manager 9.0.0 API
- Error when logging in "Parser Error Message: Unrecognized attribute 'type'."
- How caching boosts performance
- Customer Survey not sent after closure of call
- Explorer pane issues seen in infraEnterprise running Internet Explorer 8
- Where is the Data Dictionary for infraEnterprise 8.0.0
- Calls logged through infraEnterprise incoming email are ending up in the wrong partition