Support From the Virtualization Experts
VMware offers access to the world's largest virtualization support organization with the most experience supporting critical applications in a virtualized environment. VMware Global Support Services offers three support and subscription programs (Production, Basic and Silver) on an annual or multi-year subscription basis that include VMware support along with access to periodic fixes and enhancements to our products. Business Critical Support complements Production Support by providing your centralized data center team with personalized technical support delivered by a designated team of experts.
Support can also be purchased as needed through Per Incident Support or for your entire site through Desktop Standard Support. Complimentary Support via email is also available for selected products.
Note: VMware has changed the names of the Gold and Platinum offerings to more accurately reflect the level of support customers will receive. Platinum is now called Production and Gold is now called Basic. There are no changes program features or pricing. Learn more.
- Production - Production support, 24x7
- Business Critical Support - Personalized support delivered by a designated team
- Basic - Non-critical support, 12x5
- Silver - Web-based support for Workstation only, 12x5
- Desktop Standard Support - Desktop-based support with 10 or more Fusion licenses, 12x5
- Per Incident Support - Single incident or 1, 3 or 5 per incident support packs, 12x5
- Subscription Services - Major and minor releases
- Complimentary Support - Web-based assistance for Workstation, Fusion, VirtualCenter for VMware Server
- Evaluation - Web-based, self help services only
- Beta - Feedback mechanism only
