Key Benefits
- Pay as you go
- Good for technical support on any VMware Workstation or ACE Starter Kit Licenses
- Economical 1, 3, 5 incident packs
- Online access to documentation and technical resources, knowledge base, discussion forums
Overview
Per Incident support for VMware Workstation allows you access to support for any of your VMware Workstation licenses. Our 1, 3, and 5 per incident packs give you the flexibility to buy support when you need it. Intended for smaller data centers and software development organizations to provide access to technical support from our global support centers.
| Feature | Per Incident Support |
|---|---|
| Hours of Operation | 12 Hours/Day Monday–Friday |
| Length of Service | Valid for one year after purchase of the incident |
| Product Updates | Not Available |
| Product Upgrades | Not Available |
| Products Supported | Workstation Only |
| Access Channels | Web and Phone |
| Access to VMware Web Site | Yes |
| Access to VMware Discussion Forums and Knowledge Base | Yes |
| Max Number of Support Administrators per Contract | Not Applicable |
| Number of Support Requests | 1, 3, 5 Per Incident Packs |
| Target Response Times |
1 business day for all severities |
| Business Hours
North America & Latin America Alaska, Hawaii South America (NASA) Europe, Middle East, Africa (EMEA) Asia, Pacific, Japan (APJ) Australia/New Zealand |
Monday - Friday 6 a.m. to 6 p.m. (Local Time Zone) 6 a.m. to 6 p.m. (PST) 6 a.m. to 6 p.m. (EST) 7 a.m. to 7 p.m. (GMT) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET) |
Additional Information
Purchase information can be found by dialing one of VMware's toll free numbers or contacting one of our resellers. Additional information about our support policies and offerings can be found in our Technical Support Guide.
