Complimentary Support for Fusion & Workstation
- Assistance with installation of selected VMware software products.
- File a support request online with 12 business hour typical response time.
- Online access to documentation, knowledge base articles, discussion forums and other technical resources.
Overview
VMware highly recommends that you take advantage of VMware’s online knowledge base, documentation and discussion forums—complimentary resources that may lead directly to the answers needed.
If you cannot find an answer to your support issue, you can file a support request with VMware technical support. Support requests can be submitted through the VMware Web site or by phone and responses are sent by email.
To receive access to technical support, you must first register your product.
Once your complimentary support period ends, you may continue to use VMware's free online resources, or if you need additional assistance, you may also purchase telephone incident support.
| Feature | Workstation
|
Fusion & Fusion Professional
|
|---|---|---|
| Hours of Operation | 12 Hours/Day
Monday–Friday |
12 Hours/Day
Monday–Friday |
| Length of Service | 30 days for installation
assistance/support |
18 months for
assistance/support |
| Product Updates | Yes | Yes |
| Method of Access | Web and phone | Web and phone |
| Response Method | ||
| Access to VMware Web Site | Yes | Yes |
| Access to VMware Discussion Forums and Knowledge Base | Yes | Yes |
| Number of Support Requests | Unlimited | Unlimited |
| Target Response Times (Web)
All Severities |
12 business hours from the time
of submission |
12 business hours from time of
submission |
| Business Hours
North America and Latin America Alaska, Hawaii South America (NASA) Europe, Middle East, Africa (EMEA) Asia Pacific, Japan (APJ) Australia/New Zealand |
Monday - Friday
6 a.m. to 6 p.m. (Local Time) 6 a.m. to 6 p.m. (PST/PDT) 6 a.m. to 6 p.m. (EST/EDT) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET) |
Monday - Friday
6 a.m. to 6 p.m. (PST/PDT) Globally |
