Support From the Virtualization Experts
At VMware Global Support Services, our goal is your success!
VMware offers access to the world's largest virtualization support organization with the most experience supporting critical applications in a virtual infrastructure. VMware Global Support Services offers three support and subscription programs (Platinum, Gold and Silver) on an annual or multi-year subscription basis that include VMware support along with access to periodic fixes and enhancements to our products. Business Critical Support complements Platinum Support by providing your centralized data center team with personalized technical support delivered by a designated team of experts familiar with your system configuration, past support experience and specific business needs.
For several of our Desktop Virtualization Products we offer you the opportunity to purchase support either as needed through Per Incident Support or for your entire site through Site Support. 30-day Complimentary Installation Support via email is also available for selected products.
Support Offerings
- Platinum - Production support, 24x7
- Business Critical Support - Personalized support delivered by a designated team
- Gold - Non-critical support, 12x5
- Silver - Web-based support for Workstation only, 12x5
- Site Support - Site-based support with 50 or more Workstation or Fusion licenses, 12x5
- Per Incident Support - Single incident or 1, 3 or 5 per incident support packs, 12x5
- Complimentary Support - Web-based assistance for Workstation, Fusion, VirtualCenter for VMware Server
- Evaluation - Web-based, self help services only
- Beta - Feedback mechanism only
