VMware VirtualCenter 1.3.x Support Documentation

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Reporting Problems

If you have problems while running VirtualCenter, please report them to VMware technical support.

The following steps should be taken to provide the information we need from you to diagnose problems. This information largely comes from various log files. Which log file we need depends upon the problem you encounter.

1. Register your serial number.

2. Describe the steps you took in the period before the failure occurred.

Save any information that might help reproduce the problem.

Record a description of your physical hardware and of the software (operating system and applications) that was running in the virtual machine, if applicable.

3. Collect the logs and files requested by VMware technical support.

Refer to Viewing System Logs below for a description of possible logs and files.

4. Contact your VMware Technical Support representative.

If you are requesting support directly from VMware, report your problems using the support request form on the VMware Web site at: www.vmware.com/requestsupport.

Refer to your service contract for additional information.

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