VMware Horizon View HTML Access Release Notes
Horizon View HTML Access | 14 March 2013
Last Updated: 25 April 2013
These release notes cover the following topics:
VMware Horizon View HTML Access makes it easy to access your Windows virtual desktop from an HTML 5-based browser. No need to install any software.
- Work the way you want to - Access View desktops from device platforms where no native client is available, or from any computer on which you do not
want to install software. You can also select HTML Access from a Horizon Workspace Catalog.
- Simple connectivity - Horizon View HTML Access is tightly integrated with VMware Horizon View 5.2 for simple setup and connectivity.
Open a browser and enter a server URL to see a list of available View desktops and log in.
- Secure from any location - At your desk or away from the office, your data is always secure. Enhanced certificate checking is
performed on the client. Horizon View HTML Access also supports optional RADIUS and RSA SecurID authentication.
Top of Page
For Horizon View HTML Access, the user interface is available in English, Japanese, French, German, Simplified Chinese, Traditional Chinese, and Korean.
The documentation is available in English, Japanese, Simplified Chinese, and Korean.
Top of Page
Before You Begin
- VMware Horizon View HTML Access requires one of the following browsers:
- Chrome 22 or later
- Internet Explorer 9 or later
- Safari 5.1.7 or later
- Firefox 16 or later
- Mobile Safari on iOS devices running iOS 6 or later
- VMware Horizon View HTML Access is supported with VMware Horizon View 5.2 and VMware Horizon View 5.2 Feature Pack 1.
- From the feature pack, you must install the Remote Experience Agent with the HTML Access component on the desktops that you want to use with HTML Access.
- On View Connection Server instances, after you run the HTML Access installer, which is part of the feature pack, the View Portal displays an HTML Access icon in
addition to the usual Horizon View Client icon.
- For system requirements and installation instructions, see
Using VMware Horizon View HTML Access and
VMware Horizon View Feature Pack Installation and Administration.
Top of Page
If you log in to View Connection Server but do not select and connect to a View desktop within about 10 minutes, you receive the following error message when you
do finally try to connect: "Unable to connect to desktop: There is no available gateway for the display protocol. Try again, or contact your administrator if this
Workaround: Log out from the server and then log in again.
If View Connection Server is configured to use RADIUS authentication and if the RADIUS option called "Use the same user name and password for RADIUS and Windows
authentication" is turned on, users see the following error message when they attempt to use HTML Access: "Unable to connect to desktop: There is no available gateway
for the display protocol. Try again, or contact your administrator if this problem persists."
Workaround: Turn off this option, as follows:
In View Administrator, go to View Configuration > Servers > Connection Servers. Select the server, click Edit, and click the Authentication tab.
In the Advanced Authentication section, deselect the check box called "Use the same user name and password for RADIUS and Windows authentication."
Important: If you turn this option off, then all end users will be prompted for credentials twice: once for RADIUS credentials and again for Active Directory credentials. This includes not only those end users who connect to their desktop using HTML Access but also those using View Client for Windows, View Client for Mac OS X, and the other types of View Client.
If you use a Safari browser to access a Horizon View desktop and you are using the browser with the Private Browsing feature turned on, clicking on a View desktop icon
has no effect.
Workaround: Turn off private browsing.
If you use a Safari browser to connect to a View desktop, occasionally after you disconnect from the desktop, for example, by selecting "Disconnect" from the HTML
Access menu, you are returned to the desktop selector page, but no desktop icons appear.
Workaround: Refresh the browser page.
On iPads, if you use the commands bar at the bottom of the screen and tap the Ctrl/Page icon to display extra keys, no Windows key is available.
Workaround: Tap "Ctrl" on the extra keys screen, and then tap "..." to display more keys, and then tap "Esc."
If you use an iPad 1 or iPad 2 and you rotate the iPad, such as from portrait to landscape view, the orientation of the View desktop might not change correctly. This
issue occurs if you are holding the iPad parallel to the floor (such as placed on a table) or tilted only slightly.
Workaround: Tilt the iPad up higher and rotate again.
If you use an iPad 1, occasionally the browser might exit unexpectedly and return you to the Home screen. First-generation iPads have a smaller amount of memory than
later versions. This issue can occur when you perform an action that requires more memory than the iPad has available. This issue does not occur on newer iPads.
If you are connected to a Windows XP View desktop and use its Windows Start menu to log off, if you then try to reconnect to that same View desktop right away, the
Workaround: Wait 2 minutes before attempting to reconnect. Also, this situation does not occur if you use the "Disconnect" command in the HTML Access
menu rather than logging out through the Windows Start menu.
- Do not configure desktops to be suspended after users disconnect. This setting does not work correctly with HTML Access.
- Other limitations are described in the "Product Limitations" topic in
Using VMware Horizon View HTML Access.
Top of Page