VMware Technology Network Support provides two ways of getting support for products included in VMTN Subscription. As a VMTN subscriber, you can receive self-help support via the VMTN web site, or you may directly submit your request through a per incident support request.
The VMTN web site contains discussion forums, technical papers, developer resources, product documentation and VMware's support knowledge base. The vast resources available from the VMTN web site are the best place to get answers to your technical questions.
Overview
VMTN subscribers are entitled to two online support requests, per subscription purchased, per year. You must register your VMTN products before you can submit a VMTN support request.
| Feature | VMTN Support |
|---|---|
| Length of Service | 1 year |
| Product Updates | Yes |
| Product Upgrades | Yes |
| Products Supported | All on VMTN distribution |
| Support Channels | Web Only |
| Access to VMware Web Site | Yes |
| Access to VMware Discussion Forums and Knowledge Base | Yes |
| Max Number of Support Administrators | 1 per subscription |
| Number of Support Requests | 2 per year |
| Target Response Time | 2 business days |
| Business Hours North and Latin America Alaska, Hawaii South America (NASA) Europe, Middle East, Africa (EMEA) Asia, Pacific Rim, Japan Australia/New Zealand (APJ) |
Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST) 6 a.m. to 6 p.m. (EST) 7 a.m. to 7 p.m. (Greenwich Mean Time) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET) |
Additional Information
Purchase information can be found by dialing one of VMware's toll free numbers or contacting one of our resellers. Additional information about our support policies and offerings can be found in our Technical Support Guide.
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