Effective Date: April 1, 2017
On VMware web sites you can order products or services, register products, request information, subscribe to marketing or support materials, register to a secure extranet site to obtain access to product information, support, services and training, or apply for jobs at VMware. VMware may collect information about individuals such as their name, address, telephone number or email address, user IDs and passwords, billing and transaction information, credit card or other financial information and contact preferences. Additionally, VMware may collect information about your interactions and experiences on our websites, such as which pages you visit, what content you view and how often you come to our sites. Personal information collected online may be supplemented with information you provide to VMware through other VMware services, as well as other sources such as trade shows or seminars, and other data appending methods such as spot tags, tracking and cookies as referenced below.
VMware will use personal information to provide customers, business partners and website visitors with information, special offerings, sales alerts and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order; to communicate with you; to deliver products/services to you; to improve our products, services, offerings, performance of our websites and the overall visitor experience; to bill you for products/services you purchased; and to provide ongoing service and support. If you do not provide us with your personal information, we may be unable to complete these functions. We may also pass on your information to a third party, such as a partner, if you have asked us to do so. Occasionally we may use your information to contact you to complete surveys that we use for marketing and quality assurance purposes.
Some VMware services may be co-branded and offered in conjunction with another company. If you register for or use such services, both VMware and the other company may receive information collected in conjunction with the co-branded services.
We reserve the right to fully use and disclose any information that is not in personally identifiable form.
VMware recognizes the Safe Harbor framework for the transfer of personal data to the USA has been invalidated by the European Court of Justice. We will take adequate contractual or other steps to protect the relevant personal data in accordance with European and/or Swiss data protection law. Additionally, VMware's self-certification commitments remain and we continue to comply with the principles under the US-EU Safe Harbor and US- Swiss Safe Harbor framework. For further information on Safe Harbor and its status, please visit https://safeharbor.export.gov/list.aspx.
If you would like to request access to or have a correction made to personal information that we may have collected from you (possibly subject to handling fees), please contact firstname.lastname@example.org. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID, before granting access to data.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
VMware is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, VMware employs industry-standard controls including physical access controls, encryption, Internet firewalls, intrusion detection, and network monitoring. In addition, access to confidential information is limited to those individuals and agents having a need to know.
Some of VMware's websites allow our users to publish content via discussion forums, blogs, user-editable documents, and commenting systems. Any information that is disclosed in these forums becomes public information which could be read, collected or used by other users to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. You should exercise caution when deciding to disclose your personal information.
Cookies are small amounts of data sent to your browser from a web server and stored on your computer’s hard drive. Cookies can help a website recognize repeat users and allow a website to track web usage behavior. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. If a cookie is placed, thereafter when you visit a web site, a message is sent back to the web server by the browser accessing the web site. You can set your browser to notify you when you are sent a cookie, and you may also elect not to accept cookies by changing the designated settings on your web browser. However, not utilizing cookies may prevent you from using certain functions and features of web sites.
VMware uses some cookies that are strictly necessary for the delivery of services on our website. Cookies that are strictly necessary allow us to improve the safety and security of our website, authenticate account users, allow you to access your private accounts on our site, allow you to sign into many portals with the use of only one login, balance the traffic on our site, and remember information that you have submitted on forms when you request services on our site.
VMware also uses 'performance' cookies that collect information about how you use and navigate through our websites, including which pages and content you visit, and if you experience any errors. These cookies provide statistics on how our website is used and how often you visit our site. Performance cookies help us improve our website by measuring any errors, test different designs on our site, and help us measure the traffic on our site so that we can optimize our content accordingly.
As is true of most websites, VMware collects and/or logs Internet Protocol addresses, Internet domain names, the web browser and operating system used to access the VMware web site, the website visitor’s location, the files visited, the time spent in each file, and the time and date of each visit. VMware collects these through the use of log files and web beacons.
In order for us to deal with your complaint, you will need to provide us with sufficient details regarding your complaint together with any supporting evidence.
We will refer your complaint to our Privacy Team who will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you.