PRODUCT

Is VMware Fusion 8.5 a free update?

 

VMware Fusion 8.5 and VMware Fusion 8.5 Pro is a free upgrade for customers who have purchased Fusion 8.0 or Fusion 8.0 Pro, respectively.

 

What programs can I run with VMware Fusion?

 

VMware Fusion lets you run more than 200 operating systems as virtual machines, including Windows XP through Windows 8. Nearly all programs that run on these operating systems will run with VMware Fusion. Programs can range from common productivity suites such as Microsoft Office for Windows, to graphic intensive programs such as AutoCAD or SolidWorks.

 

Can I play 3D games in a virtual machine?

 

Yes, VMware Fusion 8.5 has 3D accelerated graphics support, allowing you to play most games that require DirectX 10.0 with Shader Model 3 or OpenGL 3.3 in Windows XP Service Pack 3, Windows Vista, Windows 7 and Windows 8 and Windows 10 virtual machines.

 

Do I need Apple's Boot Camp to install VMware Fusion?

 

Boot Camp is not required to run Windows on a Mac with VMware Fusion. However, if you already have Windows installed as a Boot Camp partition, VMware Fusion can easily create a Windows virtual machine based on your Boot Camp Windows installation. This will allow you to run Windows programs side-by-side with your Mac applications without having to reboot your Mac.

 

Can I migrate Parallels Desktop for Mac virtual machines to VMware Fusion?

 

Yes. VMware Fusion 8.5 can easily import Parallels Desktop for Mac (versions 2.5 through 11) based virtual machines. Simply launch VMware Fusion, go to the File menu, select ‘Import’, select your virtual machine setting’s file, and click ‘Import’.

 

Will VMware Fusion 8.5 slow down my Mac?

 

In typical use cases, VMware Fusion 8.5 has little to no impact on your Mac’s overall performance. The impact on performance will mainly depend on the amount of applications and virtual machines running at the same time, and how much RAM is available on your Mac.

 

See VMware Fusion system requirements for details.

 

Can I access and use USB 2.0 and USB 3.0 devices?

 

Yes, you can use the vast majority of USB 2.0 devices without additional setup required, such as video cameras, external hard drives, GPS devices, and much more in a virtual machine. USB 3.0 devices can also be accessed and used in Windows 8 or higher virtual machines.

 

Does VMware Fusion 8.5 support Retina display Macs?

 

Yes, VMware Fusion 8.5 supports Retina display Macs for a crisp and detailed experience of your Windows programs. Fusion 8 ensures you get a seamless experience when running Windows across Retina, 4K and non-Retina displays.

 

Can I use multiple displays with VMware Fusion?

 

Yes, VMware Fusion 8.5 supports up to 10 displays in both full screen and Unity views.

 

Can I access FireWire or Thunderbolt hard drives in Windows?

 

While FireWire and Thunderbolt ports can not be directly forwarded to Windows VM’s the same way that USB works, you can still access your FireWire or Thunderbolt hard drives in VMware Fusion by mapping the hard drive to a VMware Shared Folder. Go to the Virtual Machine menu, select ‘Shared Folders’ and select ‘Add Shared Folder’. Select your FireWire hard drive and click ‘Open’ to assign your FireWire disk to the shared folder. To access your FireWire hard drive in Windows, go to ‘VMware Shared Folders’ shortcut on the desktop and select your FireWire hard disk.

 

How many CPUs can I assign to a virtual machine?

 

You can assign up to 16 Virtual CPUs to a Fusion 8.5 virtual machine, so the virtual machine can harness the full power of a Mac using the latest Intel processors. Multiple Virtual CPUs are recommended when you have applications that can take advantage of multiple processor cores and you have a multi-core Mac.

Windows

 

Can I convert my old Windows PC into a virtual machine for VMware Fusion?

 

Yes, VMware Fusion includes a simple Migration Assistant for Windows that allows you to quickly and easily move your entire PC to your Mac as a virtual machine. Install a simple application on your PC, connect it to your Mac, and VMware Fusion will detect your PC and take care of the rest.

 

Do I need a copy of Windows to run VMware Fusion?

 

Yes. VMware Fusion requires the installation of an operating system in order to function. The operating system is not included with the purchase of VMware Fusion. You can either migrate an existing copy of Windows from your old PC or install a new one. In order to run a Windows virtual machine, you must have a licensed copy of that Windows operating system or purchase a new Windows license.

 

Can I use the Windows operating system that came with my PC?

 

VMware Fusion includes a simple Migration Assistant for Windows that allows you to quickly and easily bring your entire PC to your Mac as a virtual machine. Whether you can legally use a copy of Windows from an existing physical machine depends on the license terms surrounding that installation of Windows. Please consult the license agreement that came with the version of Windows included with your PC, or the PC manufacturer, for more details.

 

Can I use an OEM version of Windows with VMware Fusion?

 

Many OEM Windows DVDs are tied to specific hardware and will not work with VMware Fusion. Whether you can legally use a copy of Windows from an existing physical machine depends on the licensing surrounding that copy of Windows. Please consult the license agreement that came with the version of Windows included with your PC for more details.

Virtual Machines and Virtual Machine Compatibility

 

Can I run multiple virtual machines on a Mac at the same time?

 

Yes, you can run as many virtual machines concurrently with VMware Fusion 8.5 as your system’s RAM will support. In fact, VMware Fusion leverages patented memory-sharing techniques to drastically reduce the memory required to run multiple virtual machines at the same time.

 

How many virtual machines can I create from a single VMware Fusion license?

 

You can create an unlimited number of virtual machines from a single VMware Fusion license. You will need to provide the required operating system software and license for each installation of a virtual machine.

 

Can I run 64-bit virtual machines?

 

Yes, VMware Fusion allows you to create and run 32-bit and 64-bit virtual machines. However, you can only run 64-bit guest operating systems on Macs with 64-bit Intel processors (Core 2 Duo, Xeon or later processors).

 

Can I use virtual machines created by VMware vSphere, VMware Workstation Pro, VMware Workstation Player or VMware vCloud Air, with VMware Fusion?

 

Yes, VMware virtual machines are fully compatible across the product line. Virtual machines created with vSphere, Workstation, Player or vCloud Air can run on VMware Fusion.

McAfee Anti-Virus Plus

 

Will running Windows on my Mac expose my Mac to viruses?

 

By default, virtual machines are isolated from each other and don’t have access to the Mac. Although very unlikely, if Mirrored Folders are
enabled, there is the potential to expose the Mac’s documents, desktop, music and pictures folders to potential viruses from Windows.

 

New VMware Fusion 8.5 customers get a 90 day complimentary subscription to McAfee Anti-Virus Plus to protect their Windows virtual machines from viruses.

 

If you don’t want to install Windows antivirus software and are concerned about security, it is advisable to not enable read/write shared folders between your Windows guest virtual machine and the Mac. Read-only shared folders will not allow Windows to change or delete data on your Mac.

 

What is included in my McAfee Anti-Virus Plus complimentary subscription?

 

The included McAfee Anti-Virus Plus complimentary subscription is for new VMware Fusion customers and covers one virtual machine for 90 days. If you want to install it in more than one virtual machine, you can purchase additional licenses of McAfee Anti-Virus Plus by visiting the McAfee web site.

 

What do I do when my McAfee Anti-Virus Plus subscription expires?

 

When the subscription expires, McAfee Anti-Virus Plus will prompt you to renew your subscription. To renew your subscription, visit the McAfee web site.

 

What if I want to put McAfee Anti-Virus Plus on more than one virtual machine?

 

Your complimentary subscription covers one McAfee Anti-Virus Plus install on one virtual machine for 90 days. You can purchase more licenses of McAfee Anti-Virus Plus for your additional virtual machines by visiting the McAfee web site.

INSTALLATION

System Requirements

 

The minimum system requirements for installing and using VMware Fusion 8.5 are:

  • Any 64--bit capable Intel® Mac® (Compatible with Core 2 Duo, Xeon, i3, i5, i7 processors or better)
  • Minimum 4GB of RAM
  • 750MB free disk space for VMware Fusion and at least 5GB for each virtual machine
  • Mac OS X 10.9.0 or later
  • Operating system installation media (disk or disk image) for virtual machines.
  • Microsoft Windows is not included with VMware Fusion.
  • Recommended graphics hardware for Windows DirectX 10 or OpenGL 3.3 support:
    • NVIDIA 8600M or better
    • ATI 2600 or better

Supported Guest Operating Systems

 

What are the supported guest operating systems for VMware Fusion 8.5?

 

VMware Fusion 8.5 supports more than 200 operating systems from Windows XP through Windows 10, various flavors of Linux, and certain versions of Mac OS X.

Here is a list of popular supported guest operating systems:

  • Windows 10 (includes Anniversary Edition)
  • Windows XP
  • Windows Vista
  • Windows 7 (all versions, including 32-bit and 64-bit)
  • Windows 8 (all versions)
  • Ubuntu (most versions including 16.04, 15.04, 14.10, 14.04, 13.04, 12.04, 11.10 and 10.04)
  • Linux, Solaris, and FreeBSD
  • macOS Sierra
  • Mac OS X Leopard Server
  • Mac OS X Snow Leopard Server
  • OS X Lion and OS X Lion Server
  • OS X Mountain Lion and OS X Mountain Lion Server
  • OS X Mavericks and OS X Mavericks Server
  • OS X Yosemite and OS X Yosemite Server

To see a complete list of supported host and guest operating, click here: 

 

http://www.vmware.com/go/fusionoperatingsystems

 

How do I check which version of VMware Fusion I am running?

 

From the VMware Fusion menu, select About VMware Fusion, and the version and build number will be displayed in the "about" box.

LICENSING AND UPGRADES

Can I qualify for a free upgrade?

 

Customers who purchased VMware Fusion 8 are eligible for a complimentary electronic upgrade to VMware Fusion 8.5.

 

If you would like to try VMware Fusion 8.5 right away, you can download and install it for free. Upon installation, a 30-day license key will automatically be created and installed. When you receive your permanent Fusion 8.5 license key, replace the 30-day license key with the permanent license key by accessing the License menu in the product.

 

Upgrades

 

Who is eligible to upgrade to VMware Fusion 8.5 and Fusion 8.5 Pro?

 

Please consult the table below to check your eligibility to purchase an upgrade on the VMware Online Store.

Currently Licensed Product Eligible for Paid upgrade to Fusion 8.5 Eligible for Free upgrade to Fusion 8.5 Eligible for Paid upgrade to Fusion 8.5 Eligible for Free upgrade to Fusion 8.5
Fusion 4.x    
Fusion 5.x    
Fusion 5.x Pro    
Fusion 6.x    
Fusion 6.x Pro    
Fusion 7.x    
Fusion 7.x Pro    
Fusion 8.0    
Fusion 8.0 Pro      
Parallels Desktop 9, 10 or 11    

How do I purchase VMware Fusion 8.5 upgrades?

 

VMware Fusion 8.5 upgrades are available for purchase on the VMware online store or through VMware resellers.

 

I have an active SnS contract for VMware Fusion Pro. When can I expect to receive the new version?

 

Customers with an active Support and Subscription (SnS) contract with an end date on or after General Availability are eligible for a free upgrade. You can download VMware Fusion 8.5 software from the Fusion Download page.

 

What if I have an older version of VMware Fusion, am I eligible to buy an upgrade?

 

Customers with older VMware Fusion versions (1.x, 2.x, 3.x) will need to purchase a new license.

 

I have an academic copy of VMware Fusion 7 Pro or VMware Fusion 7. Can I get a discounted upgrade to VMware Fusion 8.5 Pro?

 

Yes, you may purchase an academic upgrade from the VMware Academic Store. In order to qualify for this discount, you must currently own an academic Fusion license and be a student, parent, faculty or staff member at a qualifying academic institution.

 

Do I get free updates (not upgrades) when I purchase VMware Fusion or VMware Fusion Pro?

 

Yes. The price of VMware Fusion/Fusion Pro includes an update service that entitles you to product updates and patches, which are new releases of Fusion within a given product version (e.g. x.1, and x.1.1, and so forth). VMware Fusion will automatically download updates or you may download updates by visiting the Fusion Download Page.

 

NOTE: The price of VMware Fusion/Fusion Pro entitles a customer to free updates, but not free upgrades. Upgrade releases contain functional enhancements or significant extensions and must be purchased separately unless you have an active support and subscription (SnS) contract.

 

Licensing and Registration
 

How do I license my copy of VMware Fusion?

 

To license VMware Fusion, simply enter a purchased license key during product installation in the license key field. Alternatively, you can enter your serial / license key from the "VMware Fusion" drop down menu in the product. Choose "License" in the drop down menu, enter the serial / license key and choose "OK."

 

Complimentary email support is activated as soon as your VMware Fusion license key is registered. If you purchased the product from the VMware Online store, your license key is automatically registered. If you purchased VMware Fusion from a reseller, you need to manually register your license key in My VMware. Please consult this KB article for detailed instructions on license key registration.

 

How do I register my copy of VMware Fusion with VMware?

 

If you purchased the product from the VMware Online store, your license key is automatically registered. If you purchased from a reseller, you need to manually register your license key in My VMware. Please consult this KB article for detailed instructions on license key registration.

 

Where can I find my serial/license key in VMware Fusion?

 

If you purchased VMware Fusion directly from VMware, you can find your serial / license key by looking it up in the My VMware portal.

  • Log into the My VMware portal using your VMware.com account credentials
  • Select the Manage License Keys option from the top menu.

If you already entered your serial / license key upon software installation, you can see your key from the VMware Fusion drop down menu in the product. Choose License in the drop down menu. The serial / license key will be displayed in the software licensing dialog.

 

What does a VMware Fusion serial/license key look like?

 

The VMware Fusion Activation Code is a 25-character alpha-numeric code.

  • Example: AALYG-20HVE-WHQ13-67MUP-XVMF3

Can I use a single license on more than one Mac?

 

VMware Fusion for personal use: 

You may install and use VMware Fusion for personal, non-commercial use on any Apple-branded products running Mac OS X ("Mac Computer") that you own or control.

 

VMware Fusion for commercial use:

If you are a commercial enterprise or educational institution, you may install and use the Software on a number of Apple-branded products running Mac OS X ("Mac Computer") that you own or control equal to the number of licenses purchased. Installing and using the Software on multiple Mac Computers with a single license is prohibited even if the computers are not running the Software concurrently.

 

You can review the End User License Agreement(s) from this page: www.vmware.com/download/eula/

 

What is the possible cause for an error when I try to register my license with VMware?

 

Problems with registration can be caused by several factors. First, double- check your serial / license key for typographical errors. All characters that look like a "0" are a numeric "zero" and not the letter "O".

 

Verify that the code you are trying to register is a VMware Fusion serial number. It should be a 25-character alpha-numeric code (example: AALYG-20HVE-WHQ13-67MUP-XVMF3).

 

If you continue to have difficulty, please file a licensing support request from the Get Support page.

 

Are students and professors eligible to receive special academic pricing for a full license of VMware Fusion or Fusion Pro?

 

Yes. Students and professors can purchase VMware Fusion or Fusion Pro at our standard academic pricing by ordering directly from the VMware Academic Store or by contacting VMware Sales at 1-977-4VMWARE (1-977-496-10273) in the United States and Canada, or +1-650-427-5000 elsewhere. Please note that proof of eligibility is required.

DOWNLOADS AND TRIALS

How can I download VMware Fusion or VMware Fusion Pro?

 

You can download VMware Fusion software from the Fusion Download page.

 

Can I convert my trial license to a permanent license?

 

After the evaluation period has expired, you will be prompted to enter a license key. If you have purchased the product you will have received a new license key. Enter the purchased license key when prompted to unlock the full "unlimited" version of the software. To take advantage of complimentary email support for up to 18 months, your license key must be registered. If you purchased the product from the VMware Online store, your license key is automatically registered. If you purchased from a reseller, you need to manually register your license key in My VMware. Please consult this KB article for detailed instructions on license key registration.

 

Do I need to download VMware Fusion again if I am converting my trial license to a full license?

 

No. You simply need to update your license key in VMware Fusion. You can do this from the "VMware Fusion" menu, click on "License" and enter your new license key.

 

Where do I download free "minor" updates?

 

VMware Fusion will prompt you for updates automatically. To manually check for updates, click on the "VMware Fusion" drop down menu in VMware Fusion and choose "Check for Updates."

 

Can I install VMware Fusion and Parallels on the same Mac?

 

Yes, both can be installed at the same time. Please, check system requirements for both products before installing.

 

How can I obtain an evaluation of VMware Fusion or VMware Fusion Pro?

 

You can obtain a free trial of VMware Fusion or VMware Fusion Pro at 

https://www.vmware.com/products/fusion/fusion-evaluation.html

SUPPORT

Create a Support Request

 

To create a new support request or check on the status of an existing request please sign on to your account through the MyVMware portal.

 

Support Offerings

 

Along with our comprehensive web-based support resources such as the Knowledge Base and VMware Communities, the following support offerings are available:

Complimentary Support

 

Email installation support for VMware Fusion and VMware Fusion Pro is valid for 18 months from product registration. Submit support requests either online or via phone; responses are targeted within one business day.

 

Learn more about Complimentary Support

 

Per Incident Support

 

Purchase support as you need it for VMware Fusion and VMware Fusion Pro. Individual incident support is conveniently sold in 1, 3 or 5 incident packs. Submit support requests either online or via phone; responses are targeted within one business day.

 

Learn more about Per Incident Support

Basic Support

 

With a minimum quantity of 10 VMware Fusion Pro licenses, VMware Basic Support provides access to our global support centers, 12 hours a day, 5 days a week, including unlimited support requests and subscription services for 1 or 3 year periods.

 

Learn more about Basic Support

 

Production Support

 

With a minimum quantity of 10 VMware Fusion Pro licenses, VMware Production Support provides access to our global support centers, 24 hours a day, 7 days a week for Severity 1 issues, including unlimited support requests and subscription services for 1 or 3 year periods.

 

Learn more about Production Support

 

Support FAQs



Support Eligibility VMware Fusion VMware Fusion Pro
Complimentary
email support for up to 18 months from product registration
Eligible for Per Incident Support
Eligible for Basic or Production Support (Minimum of 10 licenses required)  

 

When does complimentary support start?

 

Complimentary support starts when your VMware Fusion license is registered. Registration takes place automatically if you purchase your product from the VMware Online store. If you purchased from a reseller, you need to register your license in My VMware. Please consult this KB article for detailed instructions on license key registration.

 

How long does complimentary support last?

 

Complimentary support for VMware Fusion and VMware Fusion Pro is valid for 18 months from product registration.

 

Can I use a support incident for different versions of Fusion, for example versions 7 and 8?

 

Yes, you can purchase support incidents and open a support request for any product version that is still officially supported by VMware.

 

What is the support period for VMware Fusion?

 

VMware Fusion follows the Personal Desktop lifecycle policy. Please refer to our lifecycle policies for detailed information and end of support dates.

 

What type of technical support help can I get if I am evaluating VMware Fusion?

 

Evaluation users can get help through the VMware Fusion Community. Evaluation users are not eligible for complimentary email support.

 

Are there any free Fusion support resources available from VMware?

 

VMware provides a number of self-help and community supported resources including:

  • Fusion Documentation – product documentation and manuals
  • Knowledge Base – troubleshooting information
  • Community Forum – users can share their information and experiences with others (registration required)
  • User Groups (VMUGs) – live, local gatherings of VMware users
  • Customers are also eligible for complimentary installation support for up to 18 months following product registration.

How do I get support for the McAfee Anti-Virus Plus version included with VMware Fusion?

 

Your complimentary license has a full support entitlement from McAfee. Please contact McAfee for support.