End-user provisioning and management is key to unlocking the vast opportunities of the Cloud, and success in this area will come from bringing the consumer experience into the enterprise. In today's social networking, no training is required because the technology is very intuitive. In the enterprise, however, there are interfaces that are very hard to work with. We are challenged in IT to do everything much faster. Leveraging the kind of interfaces people already know from their consumer life is one way to accelerate cycles. Yet most enterprise applications don't come that way. We must migrate toward a more consumer experience in the enterprise, provide it on a mobile device, and enable users to move seamlessly between devices. Winning solutions offer companies the ability to provide users with a comfortable, yet secure combination of devices of their choosing, accessible anytime, anywhere. Such freedom enables a seamless, global, and interactive work environment, increasing both agility and productivity.

Automating Desktop Administration: Horizon Mirage Streamlines IT for Upgrades and Desktop Management

Summary

When faced with task of efficiently upgrading users to Windows 7 while simultaneously improving image and desktop management, VMware turned to Horizon Mirage. Horizon Mirage provided centralized image management for Windows desktops with enhanced levels of backup and OS migration capabilities. It also delivered an easy way to save Opex and Capex costs while delivering needed services – all with minimal business disruption.

Business Need:

  • Efficiently upgrade users to Windows 7 while improving efficiency of image and desktop management

Solution:

  • Deploy Horizon Mirage for Windows 7 migration, desktop image management and Windows management, including disaster recovery—all transparent to users and with no business disruption

Benefits:

  • Reduce Opex costs by automating the upgrade from Windows XP to Windows 7, a migration process not supported by Microsoft
  • Reduce Opex through automation, reducing IT headcount for image management from 2 FTEs to .5 FTE
  • Deliver seamless upgrade experience for users
  • Leverage automation to dramatically reduce overhead in desktop management

Complete Case Study

Workspace - One Desktop, Many Devices, Streamlined IT

Summary

In today’s post-PC era, workers frequently use multiple screens during the workday, moving between desktop and tablet or mobile devices, with the typical worker using up to 20 applications daily. VMware IT faced the challenge of delivering reliable access while ensuring that IT governance for security and privacy was enforced. Workspace delivers users with access to the data and applications they need from any device type through a private cloud that ensures the security of company-private information. It also gives users all the apps they need through a single URL, eliminating multiple passwords. IT wins too - by reaping the benefit of lower application management costs, improved audit and compliance, and creating only one unified desktop per user.

Business Need:

  • Securely deliver data and applications to end users from any device while ensuring that IT governance is executed
  • Speed provisioning of new users on desktop and mobile devices, and lower overall application cost of ownership
  • Ensure that sensitive information is not shared on public clouds

Solution:

  • To create a "unified desktop" securely delivering applications and data to users on every device they use through an application layer in a private cloud

Benefits:

  • Single hub for accessing all business apps, files, and windows desktops
  • Enable users to access their applications and data from any device
  • Secure company confidential information and enforce IT policies in a hybrid cloud environment
  • Boost user productivity: sign-on once for all apps and move between devices seamlessly
  • Control licensing costs to more than 50 business-critical applications
  • Lower overall application TCO
  • Improve security and make auditing easier
  • Simplify IT overhead by eliminating multiple devices per user

Complete Case Study
Related Presentation

Horizon (with View) 5.2 Upgrade - Driving Lower IT Costs and a Better End-User Experience

Summary

VMware needed to get Horizon (with View) 5.2 into production in order to have real-world use cases for general availability and also to support the rollout of its Horizon suite of applications. VMware also wanted to ensure that the process of upgrading from Horizon (with View) 5.1 to Horizon (with View) 5.2 was simple. The company put its own IT organization through exactly what the customer will go through, and asked them to take careful notes. The result? An improved upgrade experience for Horizon (with View) technology, with benefits that include a scalable, end-user provisioning process that delivers the applications end users need at a far lower cost than a traditional desktop.

Business Need:

  • Deliver the benefits of an enhanced virtual client platform‹lower IT costs, lower end-user costs, scalable virtual machine provisioning, and no downtime during the upgrade process
  • Support a great VMware customer experience for enterprise-wide internal customers by upgrading Horizon (with View) to version 5.2

Solution:

  • Deploy Horizon (with View) 5.2 to 7,000 VMware users with no interruption to business continuity
  • Drive improvements to the upgrade process through VMware¹s Customer One program.

Benefits:

  • Automate the user notification process for planned activities
  • Quickly deliver an alternate environment to mitigate the brief downtime for upgrades when necessary
  • Streamline back-end Horizon (with View) management to reduce IT overhead
  • Create Horizon (with View) templates for managing applications that improve the upgrade experience
  • Ensure VMware desktops are ready for the Horizon suite rollout that requires Horizon (with View) 5.2
  • Reduce overall costs by increasing Horizon (with View) adoption‹average $600 per desktop/year, markedly lower than a traditional desktop
  • Refine change management process to support overall journey to the cloud
  • Execute upgrades within 12 hours with no downtime

Complete Case Study
Related Presentation

Collaboration through VMware Socialcast Social Media in the Cloud

Socialcast Builds Community and Increases IT Agility

Summary

VMware sought a way to increase dialog across the global enterprise. People at all levels and in all locations were asking for a way to have conversations and share information in an inclusive way that supported VMware’s culture of transparency. As consensus built that some kind of online community was the next right thing, IT had its own conversation about what would be required to manage it. VMware had chosen Socialcast as its social platform of choice and then acquired Socialcast in spring 2011. Socialcast was live at VMware by July.

Business Need:

  • Meet demand from all levels of VMware community to easily have communications, collaboration and multi-level engagement
  • Easily conduct both public and private conversations across all organizational and geographic boundaries
  • Find a social community that can meet all needs without adding to IT overhead

Solution:

  • Provide single communication platform
  • Leverage SaaS model to avoid IT overhead
  • Increase dialog with employees at all levels and across physical boundaries to improve sense of community at VMware
  • Meet these demands without increasing the administrative overhead to manage a new platform
  • Create community that would work on any employee’s platform of choice - across devices and operating systems

Benefits:

  • Instantly facilitated forums for communication
  • Ease-of-use solution enabled self-managing system
  • Increased employee dialog with management; C-level changes and concerns now easily discussed in a two-way, transparent conversation
  • Public and private conversations allow flexibility
  • Improved IT agility achieved via instant user polling with high participation/feedback rates
  • Improved sense of community furthered VMware’s culture of transparency

Complete Case Study
Related Presentation

Enterprise Email and Collaboration on VMware Zimbra

VMware’s Move to Zimbra: Rollout Enables Collaboration for the Cloud

Summary

Zimbra, a popular, open-source email and collaboration solution, fit well into VMware’s strategy to offer enterprise-class applications for the Cloud. In addition to exposing internal users to the same business-critical applications VMware provides to its external customer base, management sought to understand the implications of implementing, tuning and optimizing a new solution in a fully virtualized environment.

Business Need:

  • VMware needed an enterprise-class email and collaboration platform to expand its VMware vCloud™ strategy to deliver a well-integrated portfolio of compute, application development and core IT service clouds

Solution:

  • Reduce dependency on competitor’s products while validating the strength of our own solutions
  • Leverage Zimbra, the technology acquired by VMware from Yahoo in January 2010
  • Replace VMware’s existing email system with Zimbra Collaboration Server, Network Edition

Benefits:

  • Zimbra demonstrated in a virtualized production environment
  • Adoption and advocacy fueled by open source architecture
  • Mature web-based email solution vetted for production Cloud environments
  • Zimbra furthered VMware’s mission of simplifying IT
  • Zimbra added to the portfolio of offerings available to our VMware vCloud partner

Complete Case Study
Related Presentation

Bring Your Own Mobile

Bring Your Own Mobile Initiative Shares Responsibility, Drives Cost Savings

Summary

As the industry emerged from the downturn, VMware watched companies move away from providing employees with mobile devices and instead saw a trend toward shared responsibility and employee engagement in corporate expenses. The company adopted a “Bring Your Own Mobile” (BYOM) initiative for all U.S. employees in late 2011 and is currently shifting the ownership of devices and call plans to employees.

Business Need:

  • Cost of providing mobile devices for employees had risen dramatically year-over-year
  • IT and management overhead in provisioning users meant high TCO
  • Corporate ownership drove device and plan choices that weren't users' first choice

Solution:

  • Reduce the annual cost of provisioning users with mobile devices
  • Transition to employee-owned devices and reduce company financial support for call plans
  • Enable employees to select a mobile device plan that works for them

Benefits:

  • Users have freedom to choose device of their preference—“Bring Your Own Mobile”
  • Users benefit from corporate negotiated discounts for devices purchased from AT&T, Verizon, Sprint and T-Mobile
  • Model of shared responsibility enables VMware cost savings
  • IT cycles can now be better spent on strategic initiatives

Complete Case Study
Related Presentation

Cloud-enabled Single Sign-On on VMware Horizon Application Manager (MyOneLogin)

Cloud-enabled Single Sign-on on VMware Horizon Application Manager (MyOneLogin) Ensures Security, Improves Applications Management and Simplifies Access

Summary

Remembering user names and passwords has become a challenge in the SaaS era where employees are using applications that may be enterprise-class or tiny niche applications that work on a mobile device. The need exists for IT organizations to maintain their company’s security posture and to audit access controls from a central location. VMware accomplished this by implementing Horizon Application Manager, a Cloud-based user authentication application that sits between the client and the Cloud-based applications to which users seek access. And by offering users one set of credentials, VMware IT delighted users while improving security and applications management.

Business Need:

  • Increasing use of Cloud-based applications by employees, customers and partners put demands on IT to both simplify login and ensure security of company information
  • More than 200 applications existed in the enterprise, 40 of which were customer-facing, all with unique sign-in requirements
  • Managing authentication and entitlements was getting unwieldy for IT and frustrating for users

Solution:

  • Implement Cloud-based, single sign-on to streamline user and IT workloads
  • Leverage Cloud infrastructure for fast, effective deployment at a low cost

Benefits:

  • Users love having only one login to remember
  • Users have access to up to 22 applications from a single dashboard with one login
  • IT gains a centralized view into usage, both by user and application
  • Better insight into use enables improved cost efficiencies in application licensing

Complete Case Study
Related Presentation

Collaboration through VMware Socialcast Social Media in the Cloud

Socialcast Builds Community and Increases IT Agility

Summary

VMware sought a way to increase dialog across the global enterprise. People at all levels and in all locations were asking for a way to have conversations and share information in an inclusive way that supported VMware’s culture of transparency. As consensus built that some kind of online community was the next right thing, IT had its own conversation about what would be required to manage it. VMware had chosen Socialcast as its social platform of choice and then acquired Socialcast in spring 2011. Socialcast was live at VMware by July.

Business Need:

  • Meet demand from all levels of VMware community to easily have communications, collaboration and multi-level engagement
  • Easily conduct both public and private conversations across all organizational and geographic boundaries
  • Find a social community that can meet all needs without adding to IT overhead

Solution:

  • Provide single communication platform
  • Leverage SaaS model to avoid IT overhead
  • Increase dialog with employees at all levels and across physical boundaries to improve sense of community at VMware
  • Meet these demands without increasing the administrative overhead to manage a new platform
  • Create community that would work on any employee’s platform of choice - across devices and operating systems

Benefits:

  • Instantly facilitated forums for communication
  • Ease-of-use solution enabled self-managing system
  • Increased employee dialog with management; C-level changes and concerns now easily discussed in a two-way, transparent conversation
  • Public and private conversations allow flexibility
  • Improved IT agility achieved via instant user polling with high participation/feedback rates
  • Improved sense of community furthered VMware’s culture of transparency

Complete Case Study
Related Presentation

Desktop Virtualization on Horizon (with View)

View Desktop Virtualization Drives Agility, Cost Savings and Improved User Experience

Summary

VMware users wanted to access their desktops anytime and from anywhere — on the road, from home, from their laptop or mobile device. VMware IT deployed its View technology for desktop virtualization and was able to give them what they wanted while reducing the total cost of ownership for each desktop in the growing global enterprise.

Business Need:

  • Users demanded access to their desktop applications and data from any location and/or device
  • IT needed to drive further cost and operational efficiencies while meeting user demands
  • The company needed to bring the benefits of the Cloud to the desktop

Solution:

  • Single solution deployed to extend desktops, data and applications to users regardless of location or device
  • Enhanced, more mature solution to reduce provisioning to 10 minutes per user
  • Reliable, secure desktop resources extended to users beyond the office
  • Provide desktop virtualization while reducing the total cost of ownership for each desktop in the growing global enterprise
  • Centralized infrastructure afforded by virtualization to drive user and IT benefits

Benefits:

  • Centralized virtual machines streamline IT administration, boost security and improve user experience
  • Backup times slashed
  • User downtime for upgrades and patches virtually eliminated
  • Login time reduced by half
  • 5.0 upgrade delivers enhanced PCoIP performance, enabling IT to begin addressing provisioning of thin clients in remote offices

Complete Case Study
Related Presentation