VMware

 
 
VMware vSphere 4
Standard
VMware vSphere 4
Advanced
VMware vSphere 4
Enterprise
VMware vSphere 4
Enterprise Plus
  • Resource & Power Management
 
 
DRS / DPM
Host Profiles

DRS / DPM

Distributed Switch
  • Live VM Disk File Migration
 
 
Storage VMotion
Storage VMotion
  • Live VM Migration
 
VMotion™
VMotion™
VMotion™
  • Fault
    Tolerance
 
Fault Tolerance
Fault Tolerance
Fault Tolerance
  • Data
    Protection
 
Data Recovery
Data Recovery
Data Recovery
  • Thin Provisioning
Thin Provisioning
Thin Provisioning
Thin Provisioning
Thin Provisioning
  • Availability
High Availability
High Availability
High Availability
High Availability
  • Patch Management
Update Manager
Update Manager
Update Manager
Update Manager
  • Central Management
vCenter Agent
vCenter Agent
vCenter Agent
vCenter Agent
  • Storage Virtualization
  • Next Generation Hypervisor
4-way Virtual SMP™
VMware ESXi
VMware ESX
4-way Virtual SMP™
VMware ESXi
VMware ESX
4-way Virtual SMP™
VMware ESXi
VMware ESX
8-way Virtual SMP™
VMware ESXi
VMware ESX
  • Processor Support
1 processor up to 6 cores for servers with up to 256GB of memory
1 processor up to 12 cores for servers with up to 256GB of memory
1 processor up to 6 cores for servers with up to 256GB of memory
1 processor up to 12 cores with no limitation on memory configuration
 
$3,624
$3,624
$3,624
$3,624


" Quick response, fast reply, professional in depth response and follow up. I haven’t had this kind of quality technical support in years or from anyone else for that matter. Hands down, VMware support simply defines how software support should be provided! "

— Ray Panahon, Manager, Technical Operations, ReelzChannel

Support Offerings

VMware offers access to the world's largest virtualization support organization with the most experience supporting critical applications in a virtual infrastructure.

Along with our excellent self-service web-based support resources the following offerings are available:




 

Platinum

VMware Platinum Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization supporting virtual infrastructure products in real-world customer environments.

Platinum Support Key Benefits

  • Global, 24x7 support for Severity 1 issues
  • Fast response times for critical issues
  • Unlimited number of support requests
  • Remote Support
  • Online access to documentation and technical resources, knowledge base, discussion forums
  • Product updates and upgrades
  • Length of Service available for 1, 2 or 3 Years

Platinum Support Target Response Times

  • Critical (Severity 1) - 30 minutes or less; 24x7
  • Major (Severity 2) - 4 business hours
  • Minor (Severity 3) - 8 business hours
  • Cosmetic (Severity 4) - 12 business hours

Platinum Support Business Hours

  • North America and Latin America - 6 a.m. to 6 p.m. (local time zone)
  • Alaska, Hawaii - 6 a.m. to 6 p.m. (PST)
  • South America (NASA) - 6 a.m. to 6 p.m. (EST)
  • Europe, Middle East, Africa (EMEA) - 7 a.m. to 7 p.m. (GMT)
  • Asia, Pacific Rim, Japan (APJ) - 8:30 a.m. to 8:30 p.m. (Singapore Time)
  • Australia/New Zealand - 7 a.m. to 7 p.m. (Sydney AET)

Gold Support

VMware Gold Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region.

Gold Support Key Benefits

  • Global, 12x5 access to support
  • Unlimited number of support requests
  • Remote Support
  • Online access to documentation and technical resources, knowledge base, discussion forums
  • Product updates and upgrades
  • Length of Service available for 1, 2 or 3 Years


Gold Support Target Response Times

  • Critical (Severity 1) - 4 business hours
  • Major (Severity 2) - 8 business hours
  • Minor (Severity 3) - 12 business hours
  • Cosmetic (Severity 4) - 12 business hours


Gold Support Business Hours

  • North America and Latin America - 6 a.m. to 6 p.m. (local time zone)
  • Alaska, Hawaii - 6 a.m. to 6 p.m. (PST)
  • South America (NASA) - 6 a.m. to 6 p.m. (EST)
  • Europe, Middle East, Africa (EMEA) - 7 a.m. to 7 p.m. (GMT)
  • Asia, Pacific Rim, Japan (APJ) - 8:30 a.m. to 8:30 p.m. (Singapore Time)
  • Australia/New Zealand - 7 a.m. to 7 p.m. (Sydney AET)

Questions

Product Highlights