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Lakeridge Health Network


Lakeridge Health is one of the largest community hospitals in Ontario, Canada, serving more than 600,000 residents of Durham Region. Consisting of three acute hospitals, one specialty hospital, and several off-site facilities, Lakeridge Health manages more than 540 inpatient beds and employs more than 4,000 staff and physicians. Lakeridge Health is coming out of a multi-year capital freeze affecting IT. By deploying VMware Horizon (with View), Lakeridge Health now offers physicians bring-your-own-device (BYOD) and new remote access capabilities. Lakeridge Health also implemented VMware vSphere to bring its data center and Meditech clinical system hardware up to date. Benefits include improved patient privacy and hospital safety; improved physician satisfaction and remote access to systems; better data center performance; and hundreds of thousands of dollars of savings in hardware costs.

“When we evaluated the systems side-by-side on value—in terms of price for functionality—there was no question that VMware was the best choice. We’re talking about hundreds of thousands of dollars of difference.”

— Colin Stairs, CIO and Chief Privacy Office

Laurens County Healthcare System


Laurens County Health Care System wanted to attest to Stage 1 of Meaningful Use by summer 2013 but knew it couldn’t deploy Meditech in a physical data center environment because of cost and reliability concerns.

“Physicians are very excited that they can use their own devices from anywhere to access Meditech and review EMRs [electronic medical records] and patient data without physically having to come into the hospital,”

— Gina Driggers, IT Director at Laurens County Healthcare System



Craig Barlow, working in Medi-IT represents hospitals in Central Finland. They have been using VMware products for its reliability, flexibility and ease of use. He shares his personal experience with VMware & ESX dating back to version 2. He discusses about ESX environment running 5.1 and their View 5.2 environment. Their roadmap for the next year and the year after is to move as much of the healthcare servers into the virtualized environment.

National Physician Services


Formed by physicians over 10 years ago, National Physician Services (NPS) is a healthcare technology company located in Hartford, CT. NPS provides technology solutions to healthcare providers to support the workflow of practices that increase efficiency, fulfill regulatory requirements and enhance patient care. NPS purchased and implemented VMware hybrid cloud solutions to develop and test applications, reduce their CAPEX infrastructure, as well as use it for their disaster recovery implementation.

“Using the VMware vCloud Air platform, we now have the cutover capabilities to a mirror disaster recovery environment to ensure uptime for those critical systems our physicians use to threat their patients. This improves our ability to recover quickly from outages and allows us to reduce expenses from other technologies we used as contingency for any system issues. By utilizing the VMware vCloud Air Disaster Recovery technologies, we have reduced our existing RPO by 74% and our RTO by 90%.”

— Bryan Graven, Chief Executive Officer, National Physician Services (NPS)

National Physician Services


VMware Webcast Series: Cloud Based Disaster Recovery in Action

No business likes to be vulnerable to downtime or loss of data. However, the complexity and expense of traditional disaster recovery solutions force many businesses to make tradeoffs, and operate with only a limited or no disaster recovery plans. VMware vCloud Air Disaster Recovery introduces native cloud-based disaster recovery capabilities for VMware vSphere virtual environments. Join us for this webcast and learn how recovery-as-a-service solution is helping businesses protect their environment by using the cloud. Customers featured in this webcast include: MIT Media Lab, National Physicians Services (NPS) and Plainview.

Customer Panel:

  • Michael Bletsas, Director of Computing, MIT Media Lab
  • Bryan Graven, CEO, National Physicians Services (NPS)
  • Jerry Sanchez, CIO, Hosting Operations, Planview

VMware Moderator:
  • Nicole Kim

“For National Physician Services, vCloud Air Disaster Recovery has been scalable, responsive and cost effective.”

— Bryan Graven, CEO, National Physician Services (NPS)

National Physician Services


National Physician Services Stretches Geographic Reach, Reduces Risk of Data Loss with VMware vCloud Air Solution

Founded by physicians more than 10 years ago, National Physician Services sells and supports third-party tools for practice management and electronic health records (EHR) that help physicians improve the quality of care they deliver to their patients. NPS not only provides the infrastructure to support clinical applications but also offers support, consulting, and training for its customers. The company’s best-of-breed solutions increase efficiencies, fulfill regulatory requirements, and maximize revenue.

National Physician Services (NPS) needed to extend its geographic reach and improve disaster recovery capabilities, so the healthcare service migrated critical applications to the VMware vCloud® Air™ platform. The operational similarities between the VMware vSphere® foundation and the vCloud Air platform helped IT administrators come up to speed quickly. Now NPS can do business anywhere in the United States and has significantly reduced the risk of information loss. In addition, the company no longer has to maintain contingent backup systems, cutting data center costs by 20 percent.

“vCloud Air helps us shorten the time required to migrate new opportunities and practices to our virtual platform.”

— Bryan Graven, NPS, Chief Executive Officer

National Physician Services


IT Transformation at National Physician Services (NPS)

Founded by physicians more than 10 years ago, National Physician Services (NPS) is a national healthcare service company that provides a wide array of services to physicians, hospitals and healthcare organizations. NPS sells and supports third-party tools for practice management and electronic health records (EHR) that help physicians improve the quality of care they deliver to their patients. NPS not only provides the infrastructure to support clinical applications but also offers support, consulting, and training for its customers. The company’s best-of-breed solutions increase efficiencies, fulfill regulatory requirements, and maximize revenue. NPS prides itself in taking a humanistic approach to healthcare information technology. The continuous improvement of medical practices is their passion, and a perfect practice engagement is the foundation for creating an efficient and effective clinical practice.

NPS worked closely with VMware to migrate its core platform—including technologies from VMware, Microsoft, and Citrix—to the VMware vCloud Air solution. The transition was seamless and completely transparent to users. vCloud Air helps NPS shorten the time required to migrate new opportunities and practices to their virtual platform. NPS supports more than 100 applications on behalf of its physician users, including everything from productivity solutions such as Microsoft Exchange and Microsoft Office to clinical solutions for practice management, clinical reporting, and EHR. Now when an NPS customer requests a software upgrade or a new application package, NPS installs it in the cloud. They no longer have to worry about adding a server or finding space on an existing one. Everything is done in the cloud, making it easier for physicians to access critical applications.

"What VMware vCloud Air allows us to do is create that seamless cutover in the event that we have a failure in our primary datacenter facility. We are looking at being able to recover in minutes as opposed to a day, several hours, or even multiple days."

“Working with VMware has been a great experience. The intellectual capital they bring and the innovation they bring as a company, it really creates that extension of NPS and it's really allowing us to transform the medical community with the infrastructure that gives them that solid base."

— Bryan Graven, CEO, National Physician Services (NPS)



Navicure a leading Internet-based medical claims clearinghouse that helps physician practices increase profitability through improved claims reimbursement and staff productivity. Discover how they plan on using vCloud Suite and vCenter Operations Management Suite to manage their virtual environment.

"vCenter Operations Manager will allow us to drill down into symptoms that we're seeing and be able to identify the root problem"

— Donald Wilkins, IT Director, Navicure



Healthcare claims company Navicure is gaining better control and optimization across its IT infrastructure thanks to a comprehensive monitoring and operational management approach built on VMware.

"vCenter Operations Manager is key to understanding your infrastructure. If you don’t have it today, you're going to be very reactive to some of your pains and the troubles you're dealing with. It allows you to project where you're growing and where you need to put your money into resources, whether that's more storage, compute resources, or network resources."

— Donald Wilkins, Director of IT

Nederlands Herseninstituut


Netherlands Institute for Neuroscience(NIN) offers students stable and flexible workstations with Horizon (with View)

Desktop virtualization based on Horizon (with View) offers students who are working temporarily at the institution a stable and flexible workstation. They have access to complete functionality for data analysis, research and producing reports. At the same time the environment can easily be managed centrally using an image, so that installation and updates are rolled out centrally. Automatic replication of servers using Site Recovery Manager (SRM) also o¬ffers the institution easy and reliable contingency fallback. In the case of disaster, research can quickly be resumed from different locations.

“We now offer students 40 complete workstations they may freely use. Managing them has been set up centrally based on one image. So we can implement changes and updates quickly, and remotely”

— Adriaan Klop, IT manager

Nevro Corporation


This video montage, which aired during Bill Fathers keynote session at VMworld 2014, features customers using vCloud Air. SAIC, Iatric Systems and Perforce Software discusses how VMware vCloud Air is changing the way they do business and how they have benefited.

“The ability to have vCloud Air be a transparent extension of our VMware environment allows us to prototype new applications internally and then deploy them to vCloud Air within a push of a button.”

— Jeff Wilson, IT Director, Nevro Corporation

Nevro Corporation


VMware customers discuss how vCloud Air is changing the way they do business by providing them with flexibility which enables them with new innovations.

A video featuring vCloud Air customers as they discuss how VMware changes the way they do business. Customers featured include: Perforce Software, Legacy Reserves, Custom Windows System, Cloud Business, Carisbrooke Shipping, Bluefin Solutions, Iatric and Nevro Corp.

Peconic Bay Medical Center


Peconic Bay Medical Center discusses VMware Horizon View and Siemens Soarian information access for their Healthcare technology needs.

Peconic Bay Medical Center


Peconic Bay Medical Center discusses VMware Horizon View and Siemens Soarian information access for their Healthcare technology needs.

Region Hovedstaden


VMware AlwaysOn Point of Care Solution helps improve patient care in Region Hovedstaden, the Capital Region of Denmark. By the mid-2000s, the Danish government regislated for healthcare providers to improve an impossible situation where legacy IT systems was negatively impacting patient care. Region H tasked its IT department with providing 25,000 healthcare workers with an e ective, fast and agile workspace, accessible from any device, anywhere. Out of a number of possible solutions, they chose the VMware AlwaysOn Point of Care Solution, leading to time savings, improved productivity, and reduced support costs.

“We chose VMware for this project because of its product and engagement flexibility, which we saw in the pilot phase. This has lived up to our expectations during the production implementation.”

— Morten Møllegaard, lead technical project manager

Region Hovedstaden


VMware Professional Services to Bring Virtualization to Danish Health Care System. Working closely with a VMware Technical Account Manager, the region is making effective use of VMware Horizon View to support 25,000 clinicians. Region H had used VMware server solutions for several years, and they wanted to extend the benefits of virtualization out into the organization with a virtual desktop infrastructure (VDI). In particular, it wanted to give its 25,000 clinicians—who are on the front line of delivering care— fast, easy, and secure access to the IT systems they need to do their jobs. To do so, Region H decided to implement VMware Horizon View for desktop virtualization.

“The TAM felt like someone who was very much ‘our man’ and looked at things from our point of view. And this saved time and effort for us.”

— Morten Møllegaard, lead technical project manager working with Region H

Samitivej Sukhumvit Hospital


Samitivej Sukhumvit Hospital Enhances Healthcare Delivery with VMware’s Business Mobility and Virtualization Solutions

Samitivej Sukhumvit Hospital, a part of Samitivej (Public) Company Limited, aims to be the leading healthcare provider in Thailand that offers 24/7 complete medical services with cutting-edge technology, an efficient management system and qualified staff and medical experts. The hospital virtualized its servers with VMware vSphere® and desktops with VMware Horizon®, empowering its more than 3,000 medical and administrative staff to better collaborate and work more efficiently. VMware’s solutions were easy and quick to deploy, with over 1,400 computers across various departments equipped with the solution in just two days. With over 95 percent of the hospital’s IT resources virtualized, Samitivej Sukhumvit Hospital’s IT efficiency has been greatly enhanced.

“Virtualization has enabled the hospital to fully utilize IT investments to enhance organizational efficiency and employee mobility.”

— Dr. Panurat Thanyasiri, Chief Information Officer, Samitivej Hospital Group and BNH

Sydney Adventist Hospital


Sydney Adventist Hospital is the largest single-campus private hospital in New South Wales. With the healthcare industry recognising client Electronic Medical Records (EMR) as a cornerstone of reforms, this hospital decided to review how it delivered systems and applications in a clinical environment. By deploying systems based on VMware Horizon View, the hospital has streamlined patient care and boosted the productivity and performance of its medical practitioners. In only two months, this leading Sydney specialist hospital transformed its processes from paper-based to paperless. In this case study and videos, a range of people, from the Head of IS to clinicians, talk about how VMware’s solutions have revolutionised the way the hospital runs. The benefits of access anywhere on any device became rapidly clear to everyone, and now the staff have full access to all patient data concurrently, and from any location and device.

Union Hospital


Union Hospital Boosts Business Critical Application Performance on VMware Virtual SAN

Faced with aging hardware and maxed-out resources, Union Hospital preferred to replace its existing SAN and migrate to a different and better platform for its Tier-1 VM storage, Virtual SAN, a hyper-converged solution that provides scale-out capabilities and the best integration with the entire VMware stack. The decision not only saved money and helped right size their storage environment, it also solved key application performance challenges and freed up operational resources, positioning Union Hospital for future expansion.

“We actually had clinics calling us up to say how much faster the apps were running once they were in a pure Virtual SAN environment. … It seems like the more things we migrate to Virtual SAN, the more people are begging to be on it.”

— Chad Elliott, Network Systems Consultant, Union Hospital

Weill Cornell Medical College


Weill Cornell Medical College Deploys VMware vRealize Air Compliance for Real-Time Visibility into Virtual Infrastructure

Weill Cornell Medical College deployed VMware vRealize Air Compliance, a powerful, easy-to-use service that enables the institution to secure the configurations of its virtual infrastructure while maintaining continuous compliance.

“vRealize Air Compliance provides results that can be acted on quickly and that means we can fix the issue faster, with fewer resources and in a way that adheres to our compliance framework,” McMahon says. “We can ensure that our virtual infrastructure is compliant and make sure that the security controls that maintain compliance are set. And because the solution is from VMware, we know it’s backed by security experts who understand our systems and how to best secure them to meet the stringent requirements of our industry.”

— Tom McMahon, Weill Cornell’s Cloud and Infrastructure Security Manager
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