Heartland Payment Systems
VMware Software Defined Data Center at Heartland Payment Systems
Heartland runs secure transactions on VMware Software Defined Data Center, networking and storage solutions to offer small to medium sized merchants security protection to compete and grow as entrepreneurs in the global marketplace. Heartland’s rapid growth in the eCommerce field keeps them focused on virtualizing their technology infrastructure in order to handle their diverse products and platforms while managing industry risk and optimizing performance.
“Every single one of the transactions that we process runs on VMware so we are utilizing more of the VMware environment now like vRealize Automation stack to put in those governance steps that need to happen on the back end while delivering infrastructure faster to our customers.”
“Once we took a step back and realized what we were doing and the really better ways we could go about leveraging virtualization, software defined data center, software defined networking, software defined storage, we really kind of had an ah-ha moment.”
“Software defined data center is a big initiative for us. We want to get to the point where everything for us is software and configuration. We believe VMware has that similar vision.”
To improve operational efficiencies, Hertz International had a choice of either refreshing its existing infrastructure across its European locations at considerable expense, or implementing newer technologies. In addition to centralising the server estate, Hertz International wanted to simplify its complex desktop infrastructure, which constituted a considerable capital investment. Having over 4,000 PCs and laptops spread over 1,000 sites around Europe, upkeep and maintenance of these were real issue in terms of time, resource and cost. Following a review of the major offerings on the market, Hertz International decided to implement VMware View as it best suited the organisation’s needs and would easily integrate with its existing server virtualization infrastructure. It also made a decision to replace legacy desktop devices with zero client Wyse terminals.
“By virtualizing our server and desktop estate with VMware, we’ve cut costs, dramatically simplified our IT infrastructure and transformed how we support over 1000 desktops in our service centre in Dublin. We’re able to create and deliver even more innovative technology services to our users, while enhancing the experience we provide to our customers. The platform VMware has enabled us to build has given us extremely strong foundations to realise even greater benefits, as we add more and more services and extend the research of the programme internationally.”
Hoka Hoka Bento
Hoka Hoka Bento operates Japanese fast-food restaurants across Java and Bali in Indonesia. The company needed to establish a dynamic, highly available infrastructure to support its planned consolidation of critical business systems. By implementing VMware virtualization, Hoka Hoka Bento established a sound platform to deploy a Microsoft Dynamics enterprise resource planning system in 2014.
"With our systems running in a reliable virtual infrastructure, we can continue to improve our performance and reputation, and look at ways of increasing turnover."
Hong Kong Housing Society
The Housing Society has offices throughout the city-state, and when swine flu reached Hong Kong in 2009, the organization realized it needed an alternative location to ensure some employees could still access vital tenancy information and critical services should there be an infectious disease epidemic or natural disaster. The organization virtualized its data center five years ago on VMware vSphere to consolidate its sprawling physical infrastructure and has achieved 94 percent virtualization. All mission critical applications are now virtualized, including its iHousing system for tenancy management, Microsoft Exchange Server, and Oracle JD Edwards financial application. The organization worked with VMware to design and implement a virtual desktop infrastructure solution delivered by VMware Horizon View.
"A virtual desktop solution delivers greater flexibility to our employees because the data follows them rather than tying them to a single location. We had a strong relationship with VMware and existing expertise in the vSphere server virtualization software, and so it made good business sense to virtualize our desktops with VMware."
Housing Finance Bank
In this video, Tirus Mutoru, Head of IT for Housing Finance Bank, outlines how his team have benefited from virtualization and the support from HP and VMware partners. His team has been able to dramatically reduce the time taken to provision servers – from 6 weeks to one hour.
“It was quite interesting because I was using both the Hyper-V and also VMware, but then based on experience on ease of use; me and my team finally settled on VMware.”
This video montage, which aired during Bill Fathers keynote session at VMworld 2014, features customers using vCloud Air. SAIC, Iatric Systems and Perforce Software discusses how VMware vCloud Air is changing the way they do business and how they have benefited.
“The challenge was, how do we build a bigger system, vCloud Air has given us a solution that is cost effective, that is secure, that is robust, that is scalable but is something we can also implement very easily and rapidly for the customer”
Alain Delaby, IT manager at IBA talks about his 10 years journey of using VMware virtualization and how it has helped him to have a good continuity of service with their main business applications.
“We are always looking what new features we can bring to our business to make it more reliable and easier to manage and that are the main interests. At this point, VMware is still meeting our expectations so we are continuing to work on that.”
Ideosity, a boutique technology consultancy with large global clients, needed to ensure that client data was safely backed up and could be easily recovered by a small IT team. With the VMware vSphere Data Protection Advanced solution, data is backed up and replicated to offsite locations as an added measure of protection. Best of all, backups and replication that once took 12 hours or more can now be completed in less than three hours. Faster data protection means Ideosity can do more with existing hardware and its existing IT resources, saving time, money, and effort.
“I’ve virtualized with VMware and prefer backing up with VMware. With vSphere Data Protection Advanced, backups have gotten more sophisticated. It is cost-effective and reliable— kind of set it and forget it.”
IGATE deploys a VMware-powered private cloud to demonstrate critical solutions to its customers
As a trusted partner to corporations in North America, Europe, and Asia Pacific, IGATE provides solutions to clients’ business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives. IGATE needed to implement a private cloud to accelerate the delivery of new products and services to the market and to provide an environment for customers to view proofs of concept and testing. The business turned to the VMware vCloud Suite to provide the management, automation, and orchestration required for the private cloud, which resides in IGATE’s Centre of Excellence (CoE) laboratory.
“One of the main reasons that our customers would find a software defined datacenter ideal is that it allows them to move towards commodity hardware and become more vendor agnostic.”
Infosys pioneers implementation of VMware virtualization for SAP HANA on the Hitachi Unified Compute Platform to offer customers new SAP HANA based services running on VMware.
Infosys is a global leader in consulting, technology, outsourcing, and next-generation services. The company enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform the competition. Infosys needed to augment its physical infrastructure supporting its SAP HANA RDBMS and applications running at the Infosys HANA Center of Excellence in India. Infosys collaborated with VMware and Hitachi to make this a reality. By deploying VMware vSphere on Hitachi Unified Compute Platform (UCP) for the SAP HANA platform and leveraging Hitachi’s SAP HANA VM templates, Infosys has gained the ability to rapidly provision new SAP HANA virtual machines and SAP Applications powered by SAP HANA, in a few minutes as opposed to days, while reducing the total cost of delivery by 85 percent.
“Our overall experience working with VMware has been deeply enriching and enabled us to achieve some significant economies. The customer care and account managers have offered their support to us anytime we need it.”
Isuzu Ung Nguan Tai Group
With its VMware infrastructure in place, UNT has achieved some significant business benefits. These include enabling sales team members to work effectively anytime from any location. UNT has issued its salespeople with Apple iPads loaded with a VMware Horizon View client to give them access to centralized applications and data from any location.
"A salesperson can check customer details, place orders, and file service requests from their iPad..This means they can be more responsive and answer customer questions using the most up-to-date information available"
ITSAM in Sweden is an public sector organisation formed to provide IT support and services to educational establishments across 6 different municipalities. One of the main challenges they faced was having the ability to operate in such a large region. If a computer went down, they would send an engineer out to fix it, this proved to be very inefficient and costly. With unique desktops you get unique problems, so ITSAM implemented VMware View so that they could easily replicate desktops to hundreds of students. This has enabled their end users to access their desktops from any location at anytime. It has also enabled teachers to easily provide additional applications to support students that need extra tuition enabling the students to work on these from home. ITSAM have recently started a proof of concept with Horizon, to enable them to manage their applications more efficiently.
“The benefit to the end users is that they can access their own desktop from any client around the world, it does n’t matter where they are. Also the school can make sure they provide the correct applications to the right students at all times.”
Join Experience S.A
JOIN is using a software-defined data center approach to deliver world-class 4G services and cloud infrastructure to customers, and VMware NSX is enabling the service provider to develop and scale new machine-to-machine (M2M), mobile virtual network operator (MVNO) and other enterprise cloud service offerings across the European continent.
“We were able to define the best possible infrastructure that would give us the means to provide robust and flexible services and to foster a flexible growth.”
To support its global expansion, Japanese chemical manufacturer Kaneka Corporation decided to move to an integrated virtual IT infrastructure, managed via the VMware vCenter Operations Management Suite. Ongoing support from VMware consultants ensures any issues are rapidly resolved, while also helping to build the skills and knowledge of the company’s own IT staff.
"Crucially, our own staff learned from working alongside VMware Professional Services, meaning that this project greatly improved their knowledge of virtualized systems"
A Trusted Advisor from VMware Professional Services Supports KBC
KBC needed a single point of contact to help support the careful planning of their virtualization program and to help maintain their mission-critical production systems. The Bank considers it important that there is a resource supporting the technology they purchase. They require access to Product Management and other VMware resources with someone on hand to guide them and make sure they have a voice within VMware. To meet these needs, they invested in the Technical Account Manager (TAM) Service.
“As a finance company, we want to know what we’re running in our data centers. Our VMware specialist goes deep into the VMware technologies, and we don’t want to make any compromises. When we are stuck in our design, when we have issues in test or production, when we want information on new tools or have new ideas, our TAM is our advocate, our helper and our solution provider.”
Keck Medical Center of USC
Keck Medical Center of USC Sidesteps SAN Bottleneck, Launches New Data Warehouse with VMware Virtual SAN Solution
Keck Medical Center of USC needed a new data warehouse for business and medical analytics but didn't have room for the data in its conventional SAN. Seeking an alternative to the capital expense of an adequate SAN expansion, the center's IT team launched a new system using the VMware Virtual SANTM hyperconverged infrastructure solution. Business and operational benefits include swift deployment, simpler storage management, as-needed scalability, and lower cost per I/O.
"We can use commodity servers and drives to build a storage cluster for 30 percent less than the cost of similarly performing storage in a traditional SAN solution.”
"Our data center is 90 percent virtualized, and I see Virtual SAN as a very compelling storage solution to utilize for most of our virtual machines."
Kent County Council
By moving to a virtualized desktop environment with VMware, Kent County Council is able to rapidly accelerate the migration of its 4,000 devices away from Microsoft XP – saving over £560,000 in the process and causing minimal disruption to staff . Its new virtual desktop environment has also enabled the council to reduce IT management overheads while providing new levels of mobility, flexibility, security and integration across different council departments, which delivers an enhanced service to the Kent community.
“VMware Horizon Suite will save us more than £2 million on hardware over the next three years through zero clients and lower powered machines; plus £160,000 in software rationalisation; and £560,000 in saved technician time for our Windows XP migration, and critically freeing our IT staff for more strategic work – such as management and web services - to enhance the all-round customer experience for the local community.”
KGI Hong Kong
Deployed VMware technology to provide a more flexible, robust infrastructure that delivers the required system availability, scalability and performance.
“With the VMware platform, we can start new projects straight away ... we can now get new products to market 4 to 6 weeks faster.” KGI Asia
KPIT Cummins is India's leading technology solutions partner for global manufacturing corporations with special focus on Automotive, Energy & Utilities, Industrial Equipments, and Semiconductor industries. In 2012, KPIT Cummins concluded a service-transforming Private Cloud project. Using VCE's vBlock enabled KPIT to deploy a full-service Private Cloud with 100% Virtualisation of all applications. The project was so successful that KPIT expanded their virtualisation project to include end-users, enabling further IT initiatives such as BYOD. In these two videos, KPIT Cummins staff discuss why and how they implemented a Private Cloud solution, and how it is contributing to the success of their business.
"We have 100% production applications running on this private cloud, 100%. All business critical applications, everything is running on the cloud infrastructure."
In 2010, KÜRT decided to offer its information security products also in the form of cloud-based services. The purpose of the project is to build a cloud which provides an advanced, scalable and secure environment for new and enhanced business services. Results achieved with VMware’s solution: 2-3 times less hardware compared to an infrastructure built on physical servers, less operators and less energy needed, Ready-made functions for ensuring the uninterrupted availability of services provided to customers, Ready-made functions for measuring service consumption and for supporting billing, High availability, cost-efficient implementation of a disaster recovery site, Quick self-service provisioning of, development and test environments, Efficient vendor support, advantageous partner program
“The services we are about to introduce also incorporate academic knowledge, and security will be at the core of our VMware-based cloud infrastructure and its operation. This is what sets us apart from other similar service providers.”