VMware General Terms
The VMware General Terms is the foundational agreement with our customers. This one set of essential terms applies to purchases all VMware software and services.
Exhibits to the VMware General Terms
The Exhibits to the VMware General Terms apply for certain categories of VMware offerings, but don’t apply to all offerings.
Cloud Services Exhibit
The Cloud Services Exhibit to the General Terms applies to purchases of Cloud Services.
Professional Services Exhibit
The Professional Services Exhibit to the General Terms applies to purchases of Professional Services.
Public Sector Exhibit
The Public Sector Exhibit applies to certain public sector customers.
VMware Entities Exhibit
The VMware Entities Exhibit applies to certain international customers and explains when local VMware companies are involved in transactions.
Software Exhibit
The Software Exhibit to the General Terms applies to purchases of Software.
Data Processing Addendum
The Data Processing Addendum applies where VMware acts as a Processor (or Sub-Processor) of Personal Data.
Data Processing Addendum Amendment
This Data Processing Addendum applies to customers who have accepted VMware’s Data Processing Addendum prior to November 22, 2023.
Offering-Specific Terms
Some of VMware’s offerings have additional terms that apply only to that specific offering. These terms plug into the VMware General Terms where needed.
Cloud Services Guide
The Cloud Services Guide contains service-specific notes for VMware Cloud Services.
Sub-Processors
Find service-specific sub-processor information for VMware Cloud Services and VMware Support Services.
Support Services Guide
The Support Services Guide contains service-specific notes for purchases of Support Services for VMware Software.
Support Services Policies
Find the policies for VMware Support Services.
VMware Packaged Services
Find information about VMware packaged professional services.
Service Level Agreements
Find service-specific service level agreements for VMware Cloud Services.
Product Guide
The Product Guide contains product-specific notes for VMware Software.
Equipment Terms
Find the terms applicable to purchases of Equipment from VMware.
VMware Success 360
Find information about VMware Success 360.
VMware TAM
Find information about the VMware Technical Account Manager offering.
Commercial Programs
VMware commercial programs provide flexibility in the way customers purchase VMware offerings. These terms apply to our commercial programs.
Resources
Need help finding more information about VMware Offerings? These resources may be useful.
VMware Cloud Trust Center
Visit VMware Cloud Trust Center to access up-to-date information on how VMware integrates security, privacy, compliance and resiliency into every one of our solutions to minimize your risk in the cloud.
VMware Global Privacy Notice
VMware’s Privacy Notices describe how VMware may collect, use, share, and stores personal information.
Open Source Software
Find information on the open source software included with VMware Offerings.
Export Control Information
Find information about the export and re-export of VMware’s products, services, or technical data.
Termination for Convenience
View information about Termination for Convenience
Looking for our Legacy Terms?
Find the older version of our terms by year.
Notification of Copyright Infringement.
If you believe that your copyrighted work has been copied and is accessible in a way that constitutes copyright infringement you may send a notice to our copyright agent, providing the following information: (a) a description of the copyrighted work that you claim has been infringed and a description of the infringing activity; (b) thelocation of the material that you claim is infringing, such as the URL where it is posted; (c) your name, address, telephone number, and email address; (d) a statement byyou that you have a good faith belief that the disputed use of the material is not authorized by the copyright owner, its agent, or the law; (e) your statement underpenalty of perjury that the information in your notice of infringement concern is accurate, and that you are the copyright owner or are authorized to act on the copyrightowner’s behalf; and (f) your electronic or physical signature, as the copyright owner or as the person authorized to act on the copyright owner’s behalf.
Contact VMware's copyright agent as follows:
VMware, Inc.
Intellectual Property Counsel
3401 Hillview Avenue
Palo Alto, California 94304
United States of America