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What are the criteria for determining if a bug is critical or non-critical (as specified by the Support Lifecycle Policy)?
Critical bugs are deviations from specified product functionality that cause data corruption, data loss, system crash, or significant customer application down time. A bug is considered critical if it meets the mentioned criteria and there is no work-around that can be implemented.
Does VMware provide notification to customers when the next phase of the support lifecycle is about to begin or end of support is about to arrive?
VMware will post the general availability, end of support and end of technical guidance dates for each of its software releases on the VMware Support web site.
Yes. Customers can access VMware Customer Connect through all three phases of the support lifecycle, General Support, Technical Guidance and End of Support. Please note VMware makes no commitment to retain or update content related to end of support offers. To learn more about VMware Customer Connect, read the KB article here.