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Support for ITBM Software Products
On September 12, 2016, Skyview Capital announced the acquisition of VMware’s vRealize Business Enterprise and its IT benchmarking offerings, as well as the existing customer relationships and the core employees responsible for these products.
A new company and team named Digital Fuel SV, LLC has been formed by Skyview Capital to manage this business; together VMware and Digital Fuel SV, LLC will ensure a seamless transition of the appropriate product and support entitlements.
In addition, VMware is partnering with Digital Fuel SV, LLC to continue providing on-going support and services to existing vRealize Business Enterprise and IT benchmarking customers, and as of December 1st to the new Digital Fuel SV customers.
Support Access
As of January 1, 2017, support for all vRealize Business Enterprise and IT benchmarking products is only available through the following Digital Fuel, SV processes, tools, and access methods.
Digital Fuel, SV Support for Customers and Partners after 1/1/2017
| Contacting Digital Fuel, SV | |
|---|---|
| Online | Use the Digital Fuel, SV support page for technical, licensing or customer service help |
| Telephone | Follow the automated phone system prompts
|