Apps & Cloud
Unlock the value of any cloud and accelerate the delivery of modern applications with VMware Cloud.
Networking
Accelerate modern app operations with network and security virtualization for WAN, data center and cloud.
Workspace
Enable any employee to work anywhere, anytime with seamless employee experiences.
Security
Leverage your infrastructure across any app, any cloud and any device for intrinsic security at every layer.
Solutions by Industry
Explore tailored solutions for your application framework, cloud infrastructure and security architecture.
Why VMware
Build, run, manage, connect and protect all of your apps, anywhere with a digital foundation built on VMware.
Support Enhancements
Enhancements and Changes to VMware Support Options
Changes to VMware Support Options Names
On January 22, 2010, VMware made some changes to its support options. We adjusted the names of the Gold and Platinum offerings to more accurately reflect the level of support customers receive.
Note: There are no changes to program features or pricing associated with these name changes.
Platinum Support was renamed Production Support
Production Support is for production environments, where 24 x 7 uptime and support is required.
Gold Support was renamed Basic Support
Basic Support is for non-production environments, where 12 x 5 support is acceptable.