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Ionix Acquisition Update
Welcome to VMware Global Support Services
VMware recently completed the acquisition of several Ionix products from Dell EMC, and we wish to extend a warm welcome to our Dell EMC Ionix customers. We are dedicated to providing you with outstanding support services, and to meeting your future product support needs.
Support Information
As of July 1, 2010, VMware is providing support for the following Dell EMC Ionix products:
| Dell EMC Ionix Product Name | New VMware Product Name |
|---|---|
| Dell EMC Ionix Service Manager (also formerly known as InfraEnterprise) |
VMware Service Manager |
| Dell EMC Ionix Application Discovery Manager (also formerly known as nLayers Application Discovery Manager) |
VMware vCenter Application Discovery Manager |
| Dell EMC Ionix Server Configuration Manager (also formerly known as Configuresoft Enterprise Configuration Manager) |
VMware vRealize Configuration Manager |
| Dell EMC Ionix Application Stack Manager (also formerly known as FastScale Application Stack Manager) |
VMware vCenter Application Stack Manager |
| Dell EMC Ionix Configuration Analytics Manager (also formerly known as Configuresoft Configuration Intelligence Analytics) |
VMware vCenter Configuration Analytics Manager |
If your Dell EMC software support and subscription contract is active as of July 1, you will continue to receive service without interruption. To ensure uninterrupted access to support personnel, tools and information, each active software support contract is being mapped from Dell EMC’s support offerings to the corresponding equivalent at VMware:
- Dell EMC Basic Support will become VMware Basic Support and Subscription.
- Dell EMC Premium Support will become VMware Production Support and Subscription.
- Dell EMC Enhanced will become VMware Production Support and Subscription.
To familiarize yourself with VMware Technical Support, we highly recommend you read the VMware Technical Support Guide.