Overview

GS Support and Professional Services response to COVID 19

Global Services Support and Professional services have a comprehensive Business continuity plan in place.

Unlock the Value of Your VMware Products

Find the correct level of support.

 

 

Top Tasks

New & Featured

VMware Skyline

Get proactive to avoid issues and free time to focus on more strategic priorities and innovations.

VMware Success 360

Surround yourself with a comprehensive success offering that can guide you through all stages of your VMware technology journey.

VMware Customer Connect™

Engage with VMware through a new and innovative digital experience with VMware Customer Connect.

Services

Cloud Services Premier Support

VMware Premier Support provides priority access to senior engineers, account management and advanced Skyline features.

Cloud Services Production Support

Production level support for all Cloud-based products with 24x7 coverage for all Severity 1 issues

VMware Skyline

Get proactive to avoid issues and free time to focus on more strategic priorities and innovations.

Premier Support

VMware Premier Support provides priority access to senior engineers, account services and advanced Skyline features.

Production Support

Focused, 24-hour support for production environments.

Basic Support

Weekday support for test, development, and non-critical deployments.

Resident Engineer

The VMware Premier Services Support Resident Engineer is designed for customers who require dedicated onsite support led by a senior-level, Premier Support Resident Engineer.

Extended Support

Protection against security threats and severity 1 issues after a product reached end of support.

Unlimited Users

Need more user support licenses? Add unlimited users to regional or global support contracts with this support product add-on.

Developer Support

Streamlined application and script development, 12 hours per day, 5 days per week.

 

 

US Federal Technical Support

Provided by experienced engineers with U.S. citizenship, located on U.S. soil.

Per Incident Support

Single incident or 3 or 5 per incident support packs.

Complimentary Support

Web-based support for Fusion, Workstation Pro and Workstation Player.

VeloCloud

Support for critical SD-WAN deployments

Product Support Matrix

Download the quick reference guide for the current VMware support offering by product.

Compare Support Packages

Compare package tiers for our primary support services: On-premises, desktop and cloud.

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