Unlock the value of any cloud and accelerate the delivery of modern applications with VMware Cloud.
Accelerate modern app operations with network and security virtualization for WAN, data center and cloud.
Enable any employee to work anywhere, anytime with seamless employee experiences.
Leverage your infrastructure across any app, any cloud and any device for intrinsic security at every layer.
Explore tailored solutions for your application framework, cloud infrastructure and security architecture.
Build, run, manage, connect and protect all of your apps, anywhere with a digital foundation built on VMware.
VMware Software as a Service Basic Support is designed with your access to SaaS products in mind. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success. Our global support centers are staffed around the clock to ensure you have access to the products from your web browser anywhere the Internet is available. VMware handles software deployment and maintenance, allowing you to focus on running your business.
Feature | SaaS Basic |
---|---|
Hours of Operation | 12 Hours/Day Monday–Friday |
Length of Service | 1, 2 or 3 Years |
SaaS Updates | Yes |
Services Supported | Support by Product Matrix |
Method of Access | Telephone/Web |
Access to VMware Discussion Forums and Knowledge Base | Yes |
Max Number of Technical Contacts per Contract | 4 |
Number of Support Requests | Unlimited |
Business Hours | Monday - Friday |
Target Response Times Critical (Severity 1) Major (Severity 2) Minor (Severity 3) Cosmetic (Severity 4) |
1 hour or less: 24x7 4 business hours 8 business hours 12 business hours |