Quick Reference Links
Setting Up Your Account
After reviewing the Technical Support Welcome Guide, set up an account, log-in and start onboarding.
- Create a Profile >> Set up an account to access your dashboard
- Register a Product >> Registration is simple and easy
- Instituting Best Practices >> Be more successful with these helpful tips
Working with Support Requests
Get information and tips on how to manage support requests through their various stages.
- Filing a Support Request >> Submitting a support request through VMware Customer Connect
- Escalating a Support Request >> How to raise awareness.
- Closing a Support Request >> Best practices after resolution is reached
Our extensive library of self-help content is available to you any time, day or night.
- Knowledge Base : So many articles. So many topics. Find what you need.
- Product Documentation : Explore a full range of technical documentation including manuals, release notes, and more.
- Tech Zone : Go from zero to hero with the latest VMware technical resources.
- Technical Papers : Access content written by VMware technical experts.
- VMware Blogs : Benefit from the experience of industry professionals from around the VMware community.
- Compatibility Guides : Get information regarding supported and compatible hardware, software, and guest and host operating systems.
- Product Support Centers : All available support information grouped by product.
- Community Forums : Connect with users across the globe.
- Support Best Practices : Learn about best practices to help you get the most out of your support experience.
- SnS Extension Estimator : Determine whether you will receive a support contract extension when upgrading your license.
VMware Customer Connect Common Tasks
Go to VMware Customer Connect to complete any of the following common tasks. Log into VMware Customer Connect.