Making real change happen means making real connections with real people. Time spent in your call center can be just as important as your strategy sessions. Joe Johnson, VP IT Transformation at Windstream, reveals how he approaches the improvement of the customer experience, not just through technology, but through real connections. Watch the Video (1:56)
C-level leaders know that change management skills are just as important as technical skills. Change demands agility across talent, culture, technology, processes, and tactics. But how do you get started? Forrester interviewed more than forty senior digital business leaders to find out.
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Over the next several years, chief information officers (CIOs) will see their roles radically change—to an extent that changes the cultures of their companies in turn.Download Report