Maximize Your Investment in VMware Technology with a Technical Account Manager

A VMware Technical Account Manager (TAM) is a trusted advisor who helps you adopt VMware technologies and accelerate the business outcomes you are looking for from VMware solutions. TAMs are VMware subject matter experts, but with in-depth knowledge of your specific environment. TAMs are also the ultimate team players: trusted advisors, a valued extension of your organization, but with an outside perspective and direct channel to all things VMware.

What to Expect from Your TAM Service 

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TAM Expertise

TAM expertise is built on the collective insights from thousands of engagements. The value of the TAM service is across four essential and interconnected dimensions.

  • Accelerate Time to Value
  • Technology Adoption
  • Optimize Operations
  • Guide the Digital Transformation Journey
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TAM Deliverables

With a TAM in place, you will receive a regular schedule of assessments, reviews, and analyses. These are based on a common and standardized methodology based on years of experience and adapted to your unique environment and needs.

  • Capability
  • Health Check
  • Best Practice
  • Business Review

TAM Service provides demonstrable ROI

Forrester

 

Through in-depth customer interviews and data aggregation using their Total Economic Impact (TEI) methodology, Forrester Consulting concluded that VMware TAM has the following three year impact:

301% ROI

$2.8M NPV

< 6 month payback

TAM Service benefits cited by customers in the study:

  • Better access to VMware resources
  • Better strategic planning
  • Better VMware solution utilization and performance
  • 10% VMware-related internal effort reduction

See the Forrester Study for more detail. Infographic  Executive Summary

Customers Optimize Their Investments with VMware TAM Services 

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Nebraska Medicine

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Heidelberg Cement

Additional Offerings

Specialist Technical Account Managers

There are two specialist TAM roles available for customers: Network and Security TAM (NS TAM) and vSAN TAM. These specialized TAMs provide skilled advice and VMware expertise within a specific solution space to help customers get the most value from their investment. These roles are complementary to the TAM offering, with 3 service tiers: an average of 1 day a week, 2.5 days a week, or 5 days a week.

 

Virtual Technical Account Manager (vTAM)

This remote service role is for smaller organizations who are primarily looking for additional technical assistance with day-to-day operation efficiency. The vTAM provides a Technical Improvement Plan and implements best practices that improve operational stability and prevents future issues.

Technical Account Manager Service Tiers

  • Dedicated TAM/TAS: available five days a week over a twelve-month period.
  • Enterprise TAM/TAS: available two-and-a-half days a week over a twelve-month period.
  • TAM/TAS: available one day a week over a twelve-month period.
  • vTAM are available remotely four hours/week plus one offsite visit over a twelve-month period.