VMware® Software as a Service Basic Support is designed with your access to software-as- a-service (SaaS) products in mind. We are committed to delivering enterprise-class, worldwide support with a focus on a single objective: your success. Our global support centers are staffed around the clock to ensure that you can access the products from a Web browser anywhere the Internet is available. VMware handles software deployment and maintenance, enabling you to focus on running your business.
- Global, 10x5 access to support
- 24x7 access to support for SaaS Severity 1 issues
- Unlimited number of support requests
- Online access to documentation, knowledge-base articles, SaaS updated and other technical resources