April 16, 2020
As we confront one of the greatest health threats of a generation, our thoughts remain with the individuals and communities, especially healthcare workers and first responders, deeply hit by the COVID-19 crisis.
At VMware, we prioritize the well-being and safety of our employees, customers and partners. Like so many others during these unprecedented times, we’re learning in real-time. As a tech company with hundreds of thousands of customers, we built resiliency plans for hurricanes, data-center failures, cyberattacks, pandemics and other crises. And while we hadn’t envisioned the scale of a pandemic like COVID-19, our business continuity preparation has served us well. It was a reminder that a plan, however imperfect, is better than no plan and that the right time to plan is when there is no crisis.
I am also aware that the opportunity to work from home is available to very few. Many people depend on going to their places of work to be productive, grow their careers, gain new skills and pay their bills to take care of their families. In this time of physical distancing, there are challenges that many in our community face when they go to their place of work. We thank them and are ready to help any way we can.
As my friend Chris Bedi, CIO at ServiceNow, shared last month, the tremendous work CIOs and technology organizations did over the years make working from home a seamless transition for jobs where it makes sense. Here’s what we’ve learned over the past few months from our internal response, and from our customers. I hope some of our experiences will be useful in helping you support your employees and business during this global situation.
VMware is actively monitoring the ongoing situation, and we’ve put many programs and initiatives into action. Most significantly, we’ve enabled more than 30,000 people in our workforce to work from home fairly smoothly. Across Dell Technologies, over 140,000 employees pivoted to a work-from-home posture.
Here are a few examples from our business continuity plan:
We also leverage VMware technology to empower employees, customers and partners to remain productive.
Multichannel Support for Employees
This stage of preparedness enabled us to activate and adapt in days. For example, we:
Standing By Our Customers
My team very enthusiastically shares our learnings with our customers, who continuously reach out for help during this turbulent time. It is a mutually beneficial exercise. We’re learning from them as much as they’re learning from us. If you are interested in speaking with our IT team, please contact firstname.lastname@example.org.
Supporting Our Communities
We support a number of employee and community-based initiatives and philanthropic activities. Learn more about what VMware is doing here.
A Continuing Journey
No business continuity and disaster preparedness plan is perfect, and I expect we’ll face more unforeseen situations in the future. However, I’m confident in the ability of my colleagues in our industry. And I’m both impressed and humbled by the tremendous character and capabilities of our employees, the tech community at large and people everywhere, and how they’ve helped communities around the world.
A shoutout to countless IT teams and others from so many companies, who are doing a remarkable job to keep their businesses running smoothly. We will continue to share our experiences and best practices—and we’ll also continue learning from others.
Thanks to the many unsung heroes. We wish everyone in our global community strength, health and support during these extraordinary times.
The COVID-19 global pandemic has completely changed how we're living our lives. While some organizations were prepared for the dramatic shifts in the needs of the market and their workforce, many were not. The ripple effects that will be felt by these events are impossible to predict, and technology leaders are grappling with problems they cannot even define. We brought together Paul Green, CIO of Angel MedFlight, a medical emergency aviation company, and Bask Iyer, CIO and CDTO of VMware, to discuss their perspectives on the effects that the crisis is having on business from a technology leadership as well as a human perspective.