Enterprise-Class Worldwide Support

Enterprise-Class Worldwide Support

Cloud Services Basic Support

VMware® Software as a Service Basic Support is designed with your access to software-as- a-service (SaaS) products in mind. We are committed to delivering enterprise-class, worldwide support with a focus on a single objective: your success. Our global support centers are staffed around the clock to ensure that you can access the products from a Web browser anywhere the Internet is available. VMware handles software deployment and maintenance, enabling you to focus on running your business.

 

Key benefits 
  • Global, 10x5 access to support 
  • 24x7 access to support for SaaS Severity 1 issues
  • Unlimited number of support requests 
  • Online access to documentation, knowledge-base articles, SaaS updated and other technical resources
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On-Premises Basic Support

VMware® Basic Support is designed for non-critical applications and platforms that require support during normal business hours. VMware global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

 

Key benefits 
  • Available by region
  • Unlimited number of support requests
  • Up to 4 Administrators
  • Remote support
  • Online access to documentation and technical resources, knowledge base articles, and discussion forums
  • Online access to product updates and upgrades
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