VMware Success 360 is a comprehensive success offering that can guide you through all stages of your journey:
Map the optimal route for your technology journey with a customized Success Plan. We collaborate with you to determine the right mix of VMware solutions and initiatives to achieve your objectives. Your tailored Success Plan:
Get the help you need throughout your technology lifecycle to address a variety of challenges from on-boarding and adoption to consumption and optimization. They include:
Empower your team to gain new skills to accelerate your technology value realization with the VMware Learning Premium Subscription. It provides 24x7 access to hundreds of resources such as:
Keep systems running smoothly and minimize downtime. Dedicated and proactive support helps you speed issue resolution, coordinate root cause analysis, and prevent recurring incidents. AI-driven technology automatically and securely collects, aggregates, and analyzes your specific product usage data. VMware’s expert-level engineers provide prescriptive problem resolution. Benefit from:
Looking to enhance the support you already get with VMware Success 360? Optimize your support experience with optional add-ons for a designated Support Services Manager or a Dedicated Technical Support Engineer.
VMware Success 360 for Telecom is a success offering that continually guides you through all the stages of your telco transformation journey with VMware solutions. It provides a consistent way of working with VMware that will help you continually realize value and achieve outcomes faster from your investments. Guaranteed support response times for your VMware Telco Cloud solution and service restoration SLAs for your NFV, TCI and TCP environments maximize productivity and uptime.
VMware Success 360 for Federal Agencies is a success offering that continually guides you through all the stages of your journey with VMware solutions. Delivered by United States citizens located on U.S. soil, it provides a consistent way of working with VMware that will help you continually realize value and achieve outcomes faster from your investments.
Leverage the unified and comprehensive personalized experience provided by VMware Success 360 to help you:
Learn how Ongoing Adoption Guidance and Design Workshops can help you throughout your technology lifecycle, from onboarding and adoption to consumption and optimization.