Frequently Ask Questions (FAQs)

 

Q. What is the current offer?
A. During this promotion, customers who place an eligible order (defined as initiated by customers and received by VMware during the eligibility period with appropriate products) will receive a Promotion Code redeemable for 10 quantity of per CPU license for VMware Integrated OpenStack 4.1 - Datacenter Edition and one (1) year of Production Support and Subscription (SnS) for the licenses at no additional charge. This promotion cannot be combined with any other promotions or discounts for the same product.

Q. What orders are eligible for this promotion?
A. Orders eligible for the promotion include (1) SKUs of vSphere – Standard and Enterprise Plus, vSphere with Operations Management – Enterprise Plus, vCloud Suite – Standard, Advanced, and Enterprise, vRealize Suite – Standard, Advanced, and Enterprise, NSX, relevant Acceleration Kits and upgrades; or (2) Support and Subscription (SnS) renewals of at least $50,000 USD local currency equivalent (not combined with a license purchase); or (3) Hybrid Purchasing Program (HPP) credits. Please refer to the list of eligible SKUs for a complete list.

Q. What is the timeframe for this promotion?
A. This promotion will be effective for orders placed from November 4, 2017 through January 19, 2018 at 11:59PM Pacific Time (PT). Promotion Codes must be redeemed by September 15, 2018 at 11:59PM Pacific Time (PT). VMware reserves the right to change or terminate this promotion at any time.

Q. What are the benefits of VMware Integrated OpenStack?
A. VMware Integrated OpenStack (VIO) is an OpenStack distribution supported by VMware, optimized to run on VMware virtualization technologies (vSphere, NSX and vSAN). VIO delivers a production ready OpenStack distribution that is easy to deploy and set up, and easy to manage with expertise already existing in the organization. Because VIO is compliant with the most recent OpenStack Foundation guidelines, customers can leverage the enterprise-grade capabilities of the underlying VMware technologies while avoiding vendor lock-in.

Q. Is there a detailed SKU list posted for eligible products that must be purchased on the order to take advantage of this promotion?
A. Yes. Please refer to the list of eligible SKUs. Prices of eligible SKUs may vary by region and reseller.

Q. What if I buy through a channel partner, will my order(s) be eligible?
A. This promotion is available to all end-user customers who place an eligible order (see details for eligibility above) from a VMware authorized reselling partner, via the VMware website, or directly with VMware, including true-up orders.

This promotion is not available on any orders received either by Dell Technologies or where Dell Technologies is the reseller. “Dell Technologies” is inclusive of all wholly owned subsidiaries and strategically aligned businesses such as Dell, Dell DFS Corporation, Denali Holding Inc., SecureWorks Corp., EMC, Pivotal, and Virtustream. This promotion is also not available to OEM partners ordering directly from VMware, except orders via Enterprise License Agreements or purchase orders where the customer’s name, address, email address, and ship-to information is provided to VMware. The promotion is limited to only one (1) eligible order per customer. This promotion is available to all Commercial, Academic and Federal customers. Eligibility for the VMware Volume Purchasing Program (VPP) or VMware Transactional Purchasing Program (TPP) will not be affected by this promotion.

Redemption

Q. When will I be able to redeem my promotion offer?
A. You will receive your promotion code within 6 months of VMware Integrated OpenStack 4.1 general availability or within 6 months after the eligible order is placed, whichever is later. Promotion offer must be redeemed by September 15, 2018 at 11:59PM Pacific Time (PT).

Q. Who would receive the Promotional Code email?
A. Promotional Code emails will be sent to the My VMware Super User for the “Sold To” customer on the qualifying order. VMware is not responsible for lost promotion emails or customers’ incorrect contact information.

Q. What happens if I lose or do not redeem the Promotional Code before it expires on September 15, 2018?
A. The redemption period of this promotion is only valid until September 15, 2018 at 11:59PM Pacific Time (PT). We will not be able to re-issue you the free offer.

Q. Can I get temporary keys for this promotion offer today?
A. No. VMware Integrated OpenStack 4.1 - Datacenter Edition license will only be fulfilled within 6 months of the general availability of VMware Integrated OpenStack 4.1 Datacenter Edition or within 6 months after the eligible order is placed, whichever is later.

Support

Q. What Support and Subscription (SnS) offering is included for the VMware Integrated OpenStack Datacenter Edition promotion?
A. One (1) year of Production Support and Subscription (SnS) for the promotional license is included in this promotion at no additional charge.

Q. When will the Support and Subscription (SnS) contract begin? What happens after the first year?
A. Your SnS contract for VMware Integrated OpenStack 4.1 will begin the day you redeem the promotion code and will end one year from that date. Approximately 90 days before the expiration of this SnS contract, you will receive a quote to renew at the then-current list prices. VMware currently does not offer Basic Support for VMware Integrated OpenStack.

Q. How do I receive support once I redeem the promotion code and install the license keys?
A. When you redeem the promotion code, a one-year Production Support and Subscription contract will be created. To learn how to request support, please visit: www.vmware.com/support.

Q. Whom can I contact if I have additional questions?
A. Please contact your VMware authorized reselling partner or VMware account representative if you have any questions regarding this VMware Integrated OpenStack 4.1 promotion.