Customer Support Welcome Center
Setting Up Your Account
After reviewing the Technical Support Welcome Guide, set up an account, log-in and start onboarding.
- Create a Profile >> Set up an account to access your dashboard
- Register a Product >> Registration is simple and easy
- Instituting Best Practices >> Be more successful with these helpful tips
Working with Support Requests
Get information and tips on how to manage support requests through their various stages.
- Filing a Support Request >> Submitting a support request through MyVMware.com.
- Escalating a Support Request >> How to raise awareness.
- Closing a Support Request >> Best practices after resolution is reached
Quick Reference Links
Self-Service Resources
Our extensive library of self-help content is available to you any time, day or night.
- Knowledge Base >>Search for support articles in our self-help library.
- Product Documentation >> Explore a full range of technical documentation including manuals, release notes, and more.
- Tech Zone >> Go from zero to hero with the latest VMware technical resources.
- Technical Papers >> Access content written by VMware technical experts.
- VMware Blogs >> Benefit from the experience of industry professionals from around the VMware community.
- Compatibility Guides >> Get information regarding supported and compatible hardware, software, and guest and host operating systems.
- Community Forums >> Connect with millions of global VMware customers in the VMware Technology Network (VMTN).
- Product Support Centers >> Get quick access to top support topics by product.
- Support Best Practices >> Learn about best practices to help you get the most out of your support experience.
- SnS Extension Estimator >> Determine whether you will receive a support contract extension when upgrading your license
Partners: Check Your Support Code
Please enter a pre-paid support serial number into the appropriate field below to allow us to determine if you are entitled to support.