Harvesting insights from data allows organizations to create exceptional customer experiences. Joseph Johnson, VP IT Transformation of Windstream, reveals how he pairs his company's data with the first-hand interactions he has with employees and customers. Watch the Video (1:47)
Making real change happen means making real connections with real people. Time spent in your call center can be just as important as your strategy sessions. Joe Johnson, VP IT Transformation at Windstream, reveals how he approaches the improvement of the customer experience, not just through technology, but through real connections. Watch the Video (1:56)
Bipin Jayaraj, CIO of Make-A-Wish Foundation knows that rolling up his sleeves and working among his organization allows him the empathy and opportunity to motivate members of his team to go above and beyond. See How.
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Over the next several years, chief information officers (CIOs) will see their roles radically change—to an extent that changes the cultures of their companies in turn.
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Michael Dell urges technology leaders, as well as business leaders, to put technology at the center of everything they do and to create the urgency needed to transform before their competitors do.
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