Driving Change Through Data insights – Joseph Johnson, VP IT Transformation of Windstream



Harvesting insights from data allows organizations to create exceptional customer experiences. Joseph Johnson, VP IT Transformation of Windstream, reveals how he pairs his company's data with the first-hand interactions he has with employees and customers. Watch the Video (1:47)

 

Transforming the Customer Experience – Joe Johnson, VP IT Transformation of Windstream


Making real change happen means making real connections with real people. Time spent in your call center can be just as important as your strategy sessions. Joe Johnson, VP IT Transformation at Windstream, reveals how he approaches the improvement of the customer experience, not just through technology, but through real connections. Watch the Video (1:56)

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