VMware corporate-level questions:


Q. VMware announced a refreshed cloud business strategy as part of its Q4 earnings in January 2016. What is that strategy?

A. VMware provides a multi-cloud, multi-device software platform, which helps customers deploy, run, manage, secure and connect all the applications across all clouds and devices. We do that in three ways.

  • Enabling customers to run private clouds, with our rich Software-Defined Data Center (SDDC) offerings, which serve as the foundation for hybrid cloud capabilities
  • Helping our customers to extend their private workloads to the public cloud securely via vCloud Air and the VMware Cloud Providers
  • Delivering connectivity, security and visibility across multi-cloud IT resources and devices, regardless of underlying infrastructure, leveraging VMware technologies such as NSX, vRealize, and AirWatch


In summary, VMware remains uniquely positioned to help customers manage highly complex, multi-cloud and multi-device environments with its software-defined approach.

Q. In January VMware CEO, Pat Gelsinger, mentioned that going forward vCloud Air would have a narrower focus providing specialized cloud software and services unique to VMware and distinct from other public cloud providers. Can you elaborate on what that narrower focus means?

A. After three years of operating vCloud Air, and helping many VMware customers on their journeys to the cloud, we are placing our focus in the three use cases where we have demonstrated we can best enable and deliver maximum success for our customers:

  • Data Center Extension, e.g., geographical extension, burst or seasonal workloads;
  • Data Center Replacement, e.g., data center outsourcing, “getting out of the data center business” due to mergers/acquisitions/spin-offs; and
  • Disaster Recovery, e.g., cost-effective, easy-to-use DR for vSphere workloads.


As part of this effort, we will focus our roadmap on capabilities that enhance and further those use cases. We will also continue to evaluate how best to meet our customers’ needs depending on their geography and unique market requirements.

VMware Japan-specific questions:


Q. What is VMware announcing to Japanese customers and partners of vCloud Air?

A. VMware has notified the effected customers worldwide and our Channel partners in Japan that it will cease to offer the vCloud Air service directly from its Japan location on March 31, 2017. VMware has communicated this information 12 months in advance to allow for the smoothest possible transition and migration planning for its customers.

Q. Which vCloud Air services will no longer able available from the Japan location?

A. VMware vCloud Air will no longer offer Dedicated Cloud, Virtual Private Cloud, Virtual Private Cloud OnDemand, Disaster Recovery, or any related features and services after March 31, 2017. VMware has notified customers and Channel partners in Japan that it will cease to offer the vCloud Air service directly from its Japan location. VMware will continue to offer Horizon Air to its customers in Japan.

Q. What does this mean for Japanese customers of vCloud Air?

A. Existing customers can continue to use their vCloud Air subscription until March 31, 2017, but should begin to consider their needs beyond this timeframe and plan the transition of their workloads. Additional details for specific services follows below:

Service Name Final Date for New Orders and 12-month Add-On and Renewal Orders* Final Date for 3-month Add-On and Renewal Orders* Final Date for 1-month Add-on and Renewal Orders* End of Service
vCloud Air Virtual Private Cloud April 28, 2016 December 30, 2016 February 28, 2017 March 31, 2017
vCloud Air Dedicated Cloud April 28, 2016 December 30, 2016 February 28, 2017 March 31, 2017
vCloud Air Disaster Recovery April 28, 2016 December 30, 2016 February 28, 2017 March 31, 2017
vCloud Air Virtual Private Cloud OnDemand March 31, 2017 (New Orders Only) N/A N/A March 31, 2017

*VMware must receive the order by the dates listed above for the order to be processed, however we will accept updates to existing vCloud Air configurations to support existing service short term needs. Please contact your VMware partner for further information. Dates reflected are based on US time zone.

There are no changes or impact to VMware Horizon Air customers. All existing Horizon Air workloads and any associated service offerings will remain in operation. VMware remains committed and plans to continue to invest and innovate on the Horizon Air service in Japan.

Q. Why is VMware making changes to the way it delivers its vCloud Air service in Japan?

A. As part of VMware’s evolved cloud strategy articulated by our CEO, Pat Gelsinger, in January 2016, VMware is refining the focus of its vCloud Air business to best help customers reap the benefits of a true hybrid cloud depending on their geography and unique market requirements.

As a result of our focused approach, we will be moving away from operating vCloud Air in Japan. We will instead leverage the power of our partner ecosystem to transform the way we go to market and move our business exclusively to a VMware Cloud Providers partner model, where customers will be able to choose from a broad base of long-standing VMware Cloud Providers partners in Japan, including SoftBank. SoftBank and these partners are enabled to run their own compatible clouds with embedded VMware technology to provide greater access to the Software-Defined Data Center portfolio of products so that our customers can further implement and run a Software-Defined Data Center in the cloud service of their choice. By making this change, we believe we can better serve the unique needs of our customers in Japan and continue to deliver cloud-enabling technology in the ways our customers prefer to consume it.

VMware will continue to deliver cloud-enabling technology in the ways our customers prefer to consume it, and will continue to evaluate how best to meet our customers’ needs depending on their geography and unique market requirements.

Q. What does this change in Japan mean to vCloud Air Channel Partners?

A. VMware will no longer offer vCloud Air new SKUs after April 28, 2016. Additional details for specific services follows below:

Service Name Final Date for New Orders and 12-month Add-On and Renewal Orders* Final Date for 3-month Add-On and Renewal Orders* Final Date for 1-month Add-on and Renewal Orders* End of Service
vCloud Air Virtual Private Cloud April 28, 2016 December 30, 2016 February 28, 2017 March 31, 2017
vCloud Air Dedicated Cloud April 28, 2016 December 30, 2016 February 28, 2017 March 31, 2017
vCloud Air Disaster Recovery April 28, 2016 December 30, 2016 February 28, 2017 March 31, 2017
vCloud Air Virtual Private Cloud OnDemand March 31, 2017 (New Orders Only) N/A N/A March 31, 2017

*VMware must receive the order by the dates listed above for the order to be processed, however we will accept updates to existing vCloud Air configurations to support existing service short term needs. Please contact your VMware distributor for further information. Dates reflected are based on US time zone.

VMware will work with its partners on a model to transition customers from vCloud Air to a VMware Cloud Providers partner service. VMware remains a partner-centric company and relies on its robust partner ecosystem to deliver the best possible solutions and services for customers.

Q. What will VMware’s relationship with SoftBank Group be going forward?

A. Softbank will continue to be a valuable partner within the VMware partner and VMware Cloud Providers partner ecosystem.

Q. Will VMware be closing other vCloud Air service locations?

A. We’ll continue to deliver cloud-enabling technology in the ways our customers prefer to consume it. We will also continue to evaluate how best to meet our customers’ needs depending on their geography and unique market requirements.

Q. What will happen to customers with unused VMware Subscription Purchase Plan (SPP) credits? Will VMware refund customers for unused SPP credits?

A. Customers will continue to have the ability to utilize their SPP credits towards the VMware Horizon Air Service. If you have further questions, please contact vCloud Air Support directly.

Q. How will these changes affect vCloud Air customers who’ve already purchased multi-year subscriptions to vCloud Air?

A. Customers will only be able to utilize the service until March 31, 2017. Our customers are encouraged to start their transition planning as soon as possible and complete all transitions prior to March 31, 2017. If you have further questions, please contact vCloud Air Support directly.

Q. How will customer transitions from the vCloud Air Japan location to VMware Cloud Providers Partners be managed?

A. Customers will own their transition strategies. VMware encourages customers to work with their chosen VMware Cloud Providers partner, including SoftBank for transition planning and execution (full list available here: http://vcloudproviders.vmware.com). VMware will continue to provide technical support to customers on vCloud Air until March 31, 2017.

Q. What support will VMware provide to its vCloud Air customers?

A. VMware will continue to provide technical support to all vCloud Air customers until March 31, 2017.

Q. Are VMware Desktop-as-a-Service customers impacted?

A. There are no changes or impact to VMware Horizon Air customers. All existing Horizon Air services and any associated service offerings will remain in operation. VMware remains committed and plans to continue to invest and innovate on the Horizon Air service in Japan.

Q. How does this announcement change VMware’s cloud strategy in Japan?

A. VMware remains committed to its business in Japan, and to helping its customers on their journey to the cloud. VMware-based cloud services have been and will continue to be available through SoftBank and our extensive ecosystem of VMware Cloud Providers cloud provider partners in Japan. In addition, VMware vCloud Air will continue to host and support DaaS workloads in Japan.