What products are covered by the VMware SDK and API Support offering?
Streamlined Application and Script Development
Take advantage of expert assistance to guide your development process, including sanity checks, best practice recommendations, and work-around suggestions.
The VMware SDK and API support offering provides access to VMware Application Programming Interface (API) expert engineers to get your solutions to market quickly. These professionals have years of experience working with third-party solutions, and possess in-depth knowledge of VMware APIs. This program is ideal for Independent Software/Hardware Vendors (ISVs/IHVs), commercial and enterprise organizations building solutions for managing VMware environments.
VMware SDK and API Support is available in two service level agreements: Standard support provides a response within two business days, and Premium support provides a response within one business day. SDK Support engineers won't write or test your code, but they may suggest sample code for a possible solution.
SDK Support will help you answer questions such as the following:
- Can I do this task with an SDK?
- How do I do it?
- I tried it, and it's not working. Did I do it correctly?
- It doesn't perform like it is supposed to. Is this a bug?
- Why are my scripts not working in the new release of vSphere?
Need more specifics? Learn more about the scope of the SDK Support Program.
Who Should Consider Purchasing This Program?
- Organizations that are customizing and leveraging VMware APIs to manage large environments.
- Developers and administrators building management solutions using the VMware API, SDKs, and Command Line Interfaces for products supported with this offering.
Customer Testimonials
"Our products and solutions manage some of North America's largest data farms, and we rely on VMware APIs and VMware SDK Support to help us manage and reduce complexity. Recently, we were running into performance issues when polling our infrastructure. The Developer Support team quickly made some recommendations, and the changes we made as a result helped improved our code performance by more than 30%."
- Mike Giles, Sr. Software Engineer, Netiq
"The VMware SDK Support Program helped us by providing sanity checks and workarounds throughout our VMware vSphere API solution development process. The VMware team is extremely professional, they understand my needs and they have in-depth working knowledge of the vSphere APIs."
- Luc Dekens, Systems Engineer and vExpert
Features
| Feature |
SDK and API Support |
| Hours of Operation | 12x5 |
| Length of Service | 1 Year Only |
| Product Updates | No |
| Product Upgrades | No |
| Products Supported | Support by Product Matrix |
| Method of Access | Standard Support: Web Premium Support: Web/Call Back By Appointment |
| Response Method | Standard Support: Email Premium Support: Email/Call Back By Appointment |
| Remote Support | Yes |
| Max Number of Technical Contacts per Contract | 1 Person Per Contract |
| Number of Support Requests | Unlimited for a 12-Month Period |
Target Response Times Standard |
2 Business Days (48 Business Hours); Email |
| Access to VMware Discussion Forums | Yes |
| Access to Knowledge Base | Yes |
| Business Days | Monday - Friday |
Definition of Terms
| Design advice | Guidance in the choice of approach and selection of supported methods that best meet the goals of your use case. |
| Performance tuning advice | Guidance in the best practices around using supported APIs to achieve better performance. |
| Code snippet review and advice | Guidance based on review of standalone code snippets for the purpose of insuring proper use of supported APIs. |
| Problem diagnosis | Assistance with isolating a reported problem for the purposes of determining if the issue is with customer code or the supported API. |
| Bug reports | Interacting with Engineering to find resolution for a problem discovered with a supported API. |
| Supported API | Any publicly documented API or method that is not denoted as experimental or deprecated. |
Program Scope
The VMware SDK and API support offering provides an administrator or developer with VMware best practices for deploying supported SDK products in Automation and Integration scenarios.
We support
Design Advice
Performance tuning advice
Code snippet review and advice
Problem diagnosis
Bugs report
We Don't Support
Production issues with customer code
End-to-end debugging of customer code
Development of customer code
Third party products used during development (e.g. IDE)
FAQs
Please refer to the SDK section in the Products Supported list.
Will I be able to include this in my Enterprise License Agreement (ELA)?
Yes, normal discounts will apply.
Can I use my VMware Professional Services Organization (PSO) credits to pay for the SDK Support Program?
No, PSO credits can only be used to pay for VMware Consulting or Education Services.
Who should I contact for more information?
Contact your VMware Sales representative.
Resources
Additional Information
Purchase information can be found by calling VMware and choosing the Sales Option. Learn more about VMware Support Policies and Support offerings. The SDK and API support program is governed.