How Digital Workspaces Foster an Engaged and High-Performing Workforce

What are the first things that you do in the morning? Grab your smart phone to check the weather or review your work calendar? Or perhaps use some quiet time at home to get on a quick video conference call with your colleagues on the other side of the world?

 

You’re not alone in enjoying the convenience of using your personal devices for work purposes or using your work-issued equipment from home. Many employees also use their own or company-issued devices out of the office to perform a number of tasks that once could only be done using a computer in the office. Such tasks could be building analytics reports, checking a patient’s medical record, or collaborating on engineering designs. 

 

This convenience is not only important for deskbound workers because 80 percent of the world’s workforce work in industries such as construction, manufacturing and agriculture, according to data from Emergence Capital, a cloud venture capital firm. Those workers need to be able to access business software, including sensitive data, wherever they are. 

 

Always On, Always Connected

Today’s digital economy places emphasis on workers being available for most of the day, no matter where they are, for easy collaboration and fast decision-making among teams. This is particularly important for teams with members scattered across the globe. 

Meanwhile, today’s workforce is also becoming increasingly multi-generational, with different workers having different workstyles and preferences. The ability to work from home, for example, is a requirement for many employees. According to independent research organisation GlobalWorkplaceAnalytics.com, the number of regular employees in the United States who work from home has grown by 140 percent since 2005—a growth that is nearly 10-times faster than the rest of the workforce or the self-employed. 

 

And with today’s trend for open plan offices that facilitate impromptu in-person interactions, a full 80 percent to 90 percent of the U.S. workforce said they would like to work from home at least two or three days a week to ensure a balance of concentrative work and collaborative work, notes GlobalWorkplaceAnalytics.com. A typical telecommuter is college-educated, 45 years or older, and works for a company with more than 100 employees, reports GlobalWorkplaceAnalytics. 

 

In the 2018 edition of “The State of the Digital Workplace” study conducted by SMG/CMSWire and the Digital Workplace Group, a full 74 percent of the 450 business leaders surveyed said it was either important, very important or extremely important that they offer a digital workplace for improved collaboration, seamless mobility and flexibility. 

 

Providing workers with anywhere, anytime access to their business apps and data is one thing; ensuring early, easy and sustained employee adoption across a diverse workforce is another. Also important is safeguarding sensitive business data that employees access remotely. And the challenge grows exponentially when you’re dealing with tens or hundreds of thousands of employees and devices across multiple global locations. 

 

That’s why it’s critical that businesses adopt a digital workspace solution that goes beyond device management to provide employee empowerment and data protection. 

 

Digital Workspaces: The Rules of Engagement

A digital workspace solution for the modern workforce addresses more than mobility tools and processes for devices. Today’s solutions also focus on apps and data, and support how employees use different devices throughout the day—at home, around the office and elsewhere. 

A successful and sustainable workplace solution supports two important considerations: 

  • The end user experience—how quickly does the solution enable a worker to be engaged and productive, even on their first day on the job?
  • The IT experience—how easy and quick is it for IT to secure the business data that end users are accessing, without disrupting the end-user experience?

Fullerton India is a great example of a VMware customer that has successfully deployed a digital workplace solution to address these considerations. 

 

Fullerton Provides Access to All Employees

Fullerton India, the leading non-banking finance company with a pan-India presence is using the VMware digital workspace solution to bring anywhere, anytime banking directly to the doorsteps of customers across India’s cities, towns and villages. It serves more than 2.8 million customers, who are supported by 13,000 employees and 626 branch offices. 

A percentage of Fullerton’s employees work remotely using laptops and tablets, and many found it difficult to access critical business resources, especially in rural areas. Through a partnership with VMware, Fullerton deployed VMware Workspace ONE Endpoint Management technology for over-the-air management and security of every device. Now employees can securely access confidential data across multiple devices. Administrators can also control, manage, secure and fix devices remotely, while accessing and maintaining data behind a secure firewall. 

 

Five Steps to an Engaged Workforce

To ensure a successful digital workspace initiative, consider these five requirements: 

    1. Put the employee experience first

    2. Deliver applications—anytime, anywhere

    3. Create a device management strategy

    4. Manage experience and security

    5. Automate to succeed at any scale

 

    1. Put the Employee Experience First

 

Putting the employee experience first means taking into account the devices and form factors that employees will use throughout the day, the locations from which they need to work, as well as providing a level of flexibility and choice that will keep up with the demands of employees and work departments. 

 

    2. Applications Anytime, Anywhere

 

Delivering applications anytime, anywhere means delivering all the applications that employees need to use anytime, anywhere. That includes legacy apps and web apps. With a typical organisation offering hundreds of apps to users, it’s important to consider a solution that enables single sign-on so the burden isn’t on the end user to try and remember multiple different passwords to safeguard business data. 

 

    3. Develop a Device Management Strategy

 

Device management underpins a digital workspace. It helps secure access management so there is only one app and one place to go. It also ensures unified endpoint management for a consistently great user experience that is also highly secure.

 

    4. Manage Experience and Security                          

             

Businesses with sustained high adoption rates of their digital workspace initiatives continuously measure adoption. They use data to spot patterns and trends so they can identify potential gaps in experience or security and make recommendations for change. 

 

    5. Automate for Scale        

 

To handle the scale of a digital workspace, automation is critical, whether onboarding a new employee or device, deploying apps, serving up patches and updates, or automating remediation steps to ensure an employee’s device is compliant with policy. These all must be achieved without generating tickets that require administrators or application owners to take manual actions. Automation minimises operational costs and removes gaps that could result from inconsistently applying security policies or leaving devices in noncompliant states for too long. 

 

In our always-on and mobile society, it’s important to offer workers simple and fast access to everything they need to perform their jobs. From giving workers the ability to use their own devices to giving them access to all their work applications wherever they happen to be, a digital workspace ensures you delight your employees while safeguarding your business assets. Discover what’s possible with a digital workspace from VMware. Download our eBook, “The 5 Critical Requirements for the Digital Workspace,” to learn more. ▪

How Fullerton India Meets the Mobility Demands of its Workforce

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The 5 Critical Requirements for the Digital Workspace

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