Premier Support is offered as a supplement to the VMware Production Support and Subscription Service. This service is designed for customers who need access to senior-level, proactive support staff to keep their virtual infrastructures up and running 24x7. You will receive a designated account services team, familiar with your team and environment, who will work with you to:
Premier Support is available for the Financial, Healthcare and Telecommunications sectors, providing priority access to senior-level engineers with industry-specific knowledge. Premier Support for Federal offers priority access to U.S. citizen / U.S. soil, senior-level engineers.
The Premier Support contract is limited to one business unit and Entitlement Account per customer per geography. Premier Support for Healthcare is currently only available in the Americas support geography.
Terms and Conditions: VMware Premier Support Engagements are governed by the VMware Technical Support and Subscription Services terms and conditions, and VMware Cloud Services Support terms and conditions, in the case of Premier Support for Telco the amendment for VMware Premier Support for Telco.