Senior Vice President and Chief Customer Experience Officer

As Chief Customer Experience Officer, Sumit Dhawan runs the company’s Global Services business, which includes technical support, premier support, customer success, Technical Account Management, and Professional Services teams. With over 25 years of experience in the tech industry, Sumit is a seasoned executive with a proven track-record of building and running market leading businesses. He is a strong advocate for customers and partners worldwide, ensuring they have an exceptional experience with VMware.

Sumit previously served as Chief Executive Officer of Instart, a startup delivering new innovations in web application performance and security services. Prior to joining Instart, Sumit served as the general manager of the end-user computing business at VMware. Before VMware, Sumit served at Citrix, where he held a number of executive roles – across engineering, product development, marketing, corporate development, and general management – and was a key contributor to Citrix’s growth from a private company to the publicly-traded, multinational business that it is today.

Sumit holds an MBA from the University of Florida – Warrington College of Business, an MS in Computer Science from the University of Minnesota, and a BS in Computer Science from the Indian Institute of Technology (IIT).