Quickly resolve employee issues with real-time remote view and control capabilities, across any Horizon environment, including on-premises and in the cloud.
Notify employees when their screen is visible and give them the ability to reject certain access requests and pause or end a remote session, at any time, for enhanced privacy.
Ensure employees stay engaged and productive with streamlined, consumer-like remote support across all their virtual desktops.
Eliminate the need for in-person support and give IT help desks reliable remote access that makes it easy to troubleshoot and fix virtual desktop issues.
Support any Horizon Control Plane-connected virtual desktop, regardless of whether it resides on-premises,the hybrid or multi-cloud.
Easily manage virtual desktop files and folders and access the command line to diagnose and troubleshoot issues.
Remotely connect to any virtual desktop in seconds and view and control its screen in real-time, directly from the Horizon Universal management console.
Easily record sessions for training or escalation purposes. Highlight items on screen for training videos or to guide employees through tasks with screen draw feature.